*** Overview

The value of the room was very good; we only paid £80 for 2 nights, on a room only basis. We wouldn’t have paid much more if breakfast wasn’t included.

We did find the service rather lacklustre at times. See below for more info.

All in all, we had a pleasant stay and regard we got what we paid for.


*** Location

The hotel was very easy to find although my Sat Nav took me down the road behind the hotel! The hotel was in the ideal place to explore the countryside and sights nearby, such as Ironbridge.


*** Exterior & Parking

We found the exterior rather nice with some charm. Parking was in plentiful supply.


*** Service

Unfortunately there were 2 incidents so that the Service rating can only be marked as average. Firstly, upon our arrival after travelling across the country, we were rapidly checked-in and given our key. Our room’s location wasn’t the easiest as we had to haul luggage up the mini staircase leading to our room. It was then that our electronic key didn’t work so my partner had to go back to the reception to resolve the problem. She was made to feel as if she was stupid as she couldn’t work the key and felt patronised. In fact it was their fault as the key wasn’t swiped to validate it. The second occurrence was ordering food in the bar. The waitress was extremely grumpy and didn’t provide any cutlery with our meal. I think she had a bad day as other staff commented on it. Not the best service, but not the worst we have experienced.


*** Bedroom

The bed was ENORMOUS! It was also extremely comfortable. The room was very spacious and clean. It had lovely views of the lake. The room was fairly quiet. Being a bit more pernickety, the hangers in the wardrobe didn’t match, the ‘Hospitality Tray’ sign reminds me of an office sign and the curtains cover the radiators so the room gets slightly cooler. But these recommendations are really only valid if we had paid £20+ more a night. We were very impressed with what we received.


*** Bathroom

The bathroom was again big and spacious. The complementary toiletries were of a good quality. There were plenty of towels. Like the bedroom, we found the bathroom’s cleanliness to be of a high standard. Another plus-point is that there was a bath which was great after a long drive.

The only criticism was that the shower pressure wasn’t great and the temperature gradually got colder (5-10 min shower).


*** Food

The price of breakfast was a bit steep – quoted £13.95 each so we didn’t bother with breakfast at the hotel. We ate in the lounge bar the first night and were happy with quality of the food. We thought it was going to be typical standard and tasteless fare, but it was very tasty, presented neatly and was hot. A pity the service couldn’t meet the food’s standards.