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The Lawn Guest House – reviews, photos

4.0 of 5
30 Massetts Road | Horley Gatwick, Horley RH6 7DF , England
Hotel amenities
The Lawn Guest House
Ranked #15 of 23 Horley B&B and Inns
4.0 of 5 stars 110 Reviews
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110 reviews from our community

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Date Rating
Toronto, Canada
1 review
“what has happened to this once lovely B&B”
1 of 5 stars Reviewed 20 May 2012

Stayed here with my whole family when it was owned by previous owners.. CLEAN, comfortable and we loved it so much, could not wait to book it again. This place broke our hearts... the carpet was disgusting,, the matress sunk in the middle making it the worst sleep before a long flight home.. the rubber mat in the shower was filthy and the water did not drain meaning once i started the shower,, i had to cut it short or risk flooding (too early in the am)
We will not stay here again,, and i will try to get a hold of those that i recommended this place to on our tour. The owner was flipped from being rude to trying to trying to rush through our arrival so he could get back to whatever was more important.

again.. do not stay at this place

Stayed May 2012, travelled with family
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Ask mari lu g about The Lawn Guest House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumbria
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
“Very Handy for Gatwick Airport”
4 of 5 stars Reviewed 13 May 2012

We have now stayed here about 8 times. It is a very nice and convenient B&B for Gatwick Airport. It allows us to take advantage of the Virgin Twilight booking in service. So we can get rid of our luggage the night before our flight and relax. The owners are extremely helpful and we were booked in our room within the blink of an eye. There are plenty of pubs and restuarants within a very short distance so an evening meal was no problem. We managed a perfectly acceptable and adequate breakfast before their own taxi transported us to the airport well in time for our flight and if the flight is an early one, they still lay out a buffet breakfast. They even provide a car care service for a nominal fee. Unfortunately on our most recent trip our car failed on our return, the owners could not have been more helpful, providing lifts from the airport, twice as there were 3 of us and lots of sports equipment, coffee and biscuits and toilets while we waited for RAC assistance. Well worth a look great for a value for money stopover on the way to the airport.

Room Tip: We like the top room for families, it is out of the way and as this is a B&B used by airport tra...
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  • Stayed May 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask COCKERMOUTH about The Lawn Guest House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg
1 review
“NOT a 4-star guest house”
2 of 5 stars Reviewed 10 May 2012

This guest house does NOT meet the criteria of a 4-star rated hotel that we have come to expect of an AA-rated property. It is closer to a 3 minus- or 2 plus-star rating. AA should revisit this inn and review their current rating for it. Cleanliness was suspect and furnishings and bed clothing were dingy and sad. While receptionist and breakfast server were polite and the location convenient to Gatwick Airport, the following are issues we found on our stay:

1) Overall dingy appearance of bed cover and upholstered chairs,
2) only two very thin blankets (no duvet) on the bed and one of the blankets had a 1-inch diameter hole surrounded by a stain,
3) mildew stains on the shower grout,
4) large bleach stains on the bathroom floor mat,
5) a strand of (used?!) dental floss on the rug,
6) no closet or armoire, only an unpainted wood shelf on a wall with a horizontal wood pole under it,
7) dirty-looking, unpainted, very small small dresser and two bedside tables,
8) very low wattage light bulbs,
9) floors creaky throughout, as well as a creaky bed,
10) no toiletries (such as shampoo, moisturizer, and shower cap) provided (other than shower gel),
11) insufficient number of bath and hand towels, and,
12) breakfast menu items not available as advertised. They had only six of the 10 cereals listed, none of the yoghurt or four cheeses listed, and only 1 of the four ‘fresh’ fruits offered (and that was wilted orange slices).

  • Stayed May 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Linda S about The Lawn Guest House
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TheLawnGuestHouse, Guest Relations Manager at The Lawn Guest House, responded to this review
13 May 2012
We value your opinion and strive to make improvements all the time. I have this vision in my head of what I want to achieve and although I am a long way off I am consistantly making good progress in what I call "My Improvement Plan"! I have spent loads redoing some bathrooms, brought new carpet, ready to decorate 2 more rooms, done a tiling course to keep costs down and redo more bathrooms myself!! If I didnt care firstly I wouldnt respond to your review and secondly it would show in our attention to detail and guest comfort.

As for your title of this review Visit England rated us 4 stars 1 week ago, the assesor said "you are well within your 4 star rating" and that I just needed to make sure I have more breakfast items visible that I do in my menu, and to ensure the girls are dusting up high of which I have made my staff aware.

Regards
Quasim Suhail
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“A very comfortable room”
4 of 5 stars Reviewed 8 May 2012

I had an excellent stay despite never meeting the owners. I arrived late and had to leave early so they very helpfully arranged for me to have access to my room, and to breakfast, and even my invoice - and it all worked like clockwork.
Although travelling alone, I had a twin room that was very large and had a super plush carpet that had been vacuumed into stripes. The sleep was perfect and the continental breakfast I helped myself to was exactly what I needed. Internet worked perfectly and was fast. A short walk to Horley railway station so convenient for London in the morning. A flawless stay.

  • Stayed April 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sun_242 about The Lawn Guest House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
“Very happy. They tried hard to be helpful.”
4 of 5 stars Reviewed 28 April 2012

We really enjoyed our stay in a twin room. Wifi was good. They allowed us to print boarding passes off for a nominal £2. Food was great and they left the lights on at 3am so we could help ourselves to breakfast before our flight. They also arranged a friendly taxi driver who took us to Gatwick North for £5. Great value. Great service. Would stay there again.

Stayed April 2012
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Ask Brian M about The Lawn Guest House
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Additional Information about The Lawn Guest House

30 Massetts Road | Horley Gatwick, Horley RH6 7DF , England
Price range (per night):* INR4,849 - 9,474

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