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Sheraton Heathrow Hotel – reviews, photos


Colnbrook Bypass, Heathrow Airport | Harmondsworth, West Drayton UB7 0HJ, England
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57% Recommend
3.5 of 5 stars 366 reviews
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Good for a pre flight overnight stay

Sheraton Heathrow Hotel

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3 of 5 stars
Stuh01   14 contributions
Cornwall, UK
18 Nov 2009 | Trip type: Family

We stayed at the Sheraton before our morning flight to canada.

The Hotel staff were all friendly and helpful.

When we went to our room we did not have the cot that was pre ordered but the Hotel quickly corrected this and it was all sorted to our satisfaction.

We had a complimentary breakfast with our booking but were a bit disapointed to find that it was continental only unless we paid extra when we arrived at the Restaurant..

Overall we had a comfortable stay and I would happily return.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Travelled with Extended Family
  • Member since 27 November 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from RoryWalker, Executive Assistant Manager
(Management representative)
7 Dec 2009
Dear Guest,

Thank you for your review. Its great to hear so many nice comments about our team here.

Depending who you book through some offers do just include continental breakfast so please be careful when making your booking.

We do offer inclusive breakfast rates through our website (that include Full English breakfast) and also offer a Best Rate Guarantee so please do try and book direct.

Best regards,

Rory Walker
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR8,596 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
good choice for an overnite

Sheraton Heathrow Hotel

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3 of 5 stars
anemonefish   29 contributions
Santa Barbara
17 Nov 2009 | Trip type: Business

We always use the Sheraton Heathrow for one-night layovers. It's not new or fancy, but serves very well for the purpose at a relatively low cost if booked online. Ask for an upper floor room - we were awakened at 0400 by an elephant in spike heels trampling above us while in a ground floor room. On the return, a 3rd floor room was quiet, though doors allow some hallway noise to pass through. The bar offers light fare and the restaurant both a la carte and nice buffets at moderate prices. Other options are within walking distance. The free Starwood Preferred Guest program offers some added benefits. Staff has always been helpful and friendly.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay November 2009
  • Visit was for Business
  • Travelled with Other
  • Member since 08 September 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from RoryWalker, Executive Assistant Manager
(Management representative)
3 Dec 2009
Dear Guest,

Thank you very much for taking the time to write your review. Its great to hear you always choose the Sheraton Heathrow and I hope you continue to enjoy your stays with us.

Best regards,

Rory Walker
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR8,596 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
CLUB FLOOR - NOT WORTH IT AT ALL

Sheraton Heathrow Hotel

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3 of 5 stars
iqq   58 contributions
maryland
15 Nov 2009 | Trip type: Business, Solo travel

Website advertisement very misleading. Checked in at 12 PM and went straight to the Club. Iti s small, no staff,, no newspapers or magazines, and was filthy. Looked like a basement play room for teenagers. The advertised "munchies"and free internet amounted to a few apples and few remaining pretzel bags. Free internet was a draw but there are two computers and one was not working. The breakfast stuff had not been picked or cleaned since the morning. The foor sticky. Credit to the hotel, I went down and asked to be downgraded to a normal room and they agreed. So I saved the extra money for the disappointing Club. Having said all this I would return to this hotel. The rooms are nice, comparable to the Heathrow Hilton at T4, thre staff is very nice, and so are the common facilities in the lobby. While I did not use it, across the street there is a McDonals and a gas station with a convenience store --which I am sure can be handy.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay November 2009
  • Visit was for Business
  • Travelled with Solo Traveler
  • Member since 28 March 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from RoryWalker, Executive Assistant Manager
(Management representative)
17 Nov 2009
Dear Guest,

Thank you for taking the time to complete a review.

I am very sorry that our Club lounge did not meet the expectations we had set. The Club lounge reception is currently manned between 7am and 11am for check out and there is someone on hand to serve breakfast and evening snacks. During the rest of the day the lounge is frequently checked and re-stocked and I feel you must have entered during this time. Rest assured I will follow up immediately.

I am glad to hear that you enjoyed the rest of your stay and in particular the level of service offered by our hotel associates.

Best regards,

Rory Walker
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR8,596 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Really like this hotel for an overnight near the airport.

Sheraton Heathrow Hotel

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4 of 5 stars
agt33   113 contributions
YWG
13 Nov 2009 | Trip type: Couples

We stayed here in early November to break up our trip from India back to Canada. It was very close to the airport, nice rooms and amenities. The staff were all nice, and there was free internet in the front lobby. We didn't eat or drink here, but instead went to the "White Horse Pub" just a few minutes away. The front desk called them and they came and picked us up from the hotel since it was raining. We had our dinner and a couple of pints there. It is really nice 400 year old pub!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay November 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Member since 16 September 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Management response from RoryWalker, Executive Assistant Manager
(Management representative)
17 Nov 2009
Dear Guest,

Thank you for your great feedback.

Best regards,

Rory Walker
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR8,596 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Good Airport Hotel - Stay Away From The Bar Though!!!

Sheraton Heathrow Hotel

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4 of 5 stars
Siddex   63 contributions
Norwich, UK
5 Nov 2009 | Trip type: Couples
1
person found this review helpful

I booked this through Hotwire and got a great rate for an overnight stay before our honeymoon to California.

Nice rooms and great location. We made our way to and from the hotel using the local buses that are free within a certain radius of Heathrow.

Check in was fast and efficient and the room was spacious and very clean.

We went to the hotel bar for a drink before deciding where to dine for the evening. After paying over £9 for a glass of wine for the missus, we decided to eat offsite and went to the local MacDonalds which is about 100M away. Maybe not as nice but hell of a lot cheaper!

We did have a slight issue with the mini bar in the fact that my partner decided to examine every item and remove it from the rack before reading the signs warning about the mini bar sensors! On check out, all mini bar charges (and there were a few!) were removed.

All in all, a good airport hotel in a great location for Heathrow.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay September 2009
  • Visit was for Leisure
  • Travelled with With Spouse/Partner
  • Member since 13 January 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Was this review helpful? Yes
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Management response from RoryWalker, Executive Assistant Manager
(Management representative)
17 Nov 2009
Dear Guest,

Thank you very much for your fantastic review.

As you point out our minibars are all set to charge when items are lifted but of course if you didnt use them then we remove the charges straight away.

We are delighted you enjoyed your stay.

Best regards,

Rory Walker
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Average price*: INR8,596 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Check Rates and Availability
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Sheraton Heathrow Hotel Also Known As

  • Sheraton West Drayton
  • Sheraton Heathrow
  • West Drayton Sheraton
Address: Colnbrook Bypass, Heathrow Airport | Harmondsworth, West Drayton UB7 0HJ, England
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