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Holiday Inn London - Heathrow – reviews, photos

4.0 of 5
Cor Sipson Way and Bath Road, West Drayton UB7 0DP, England
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Holiday Inn London - Heathrow
Ranked #6 of 12 hotels in West Drayton
3.5 of 5 stars 356 Reviews
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356 reviews from our community

What travellers say about this hotel
  • Very good(12)
  • Car park(9)
  • Next morning(8)
  • Room service(7)
  • Hoppa bus(6)
  • Credit card(5)
  • Bus stop(4)
  • Clean and comfortable(4)
  • Priority Club(4)
  • Front desk staff(4)
Traveller rating
    55
    142
    84
    45
    30
Only show reviews for Family (40) | Couples (104) | Business (99)
Date Rating
Aberdeen, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Very good hotel”
4 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

Stayed here the night before I took the train into central London.

Check in good, although the staff weren't overtly friendly.

Room nice and well equipped.

Bar was quite busy although there was a constant draft when the doors were opened.

Any requests were met in good time which was impressive.

Check out was quick and the girl on the desk in the morning was friendly and was very helpful providing times for the Hoppa Bus to the airport.

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask traveller198526 about Holiday Inn London - Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSTU, General Manager at Holiday Inn London - Heathrow, responded to this review
23 February 2012
Dear Traveller 198526

I thank you for your recent review on Trip Advisor contents of which have been noted.

It is refreshing to read your positive comments regarding the room comfort and amenities. Holiday Inn worldwide pride themselves with offering a consistently good service which you clearly have come to enjoy.

We look forward to your continued loyalty with our brand of hotels.

Your sincerely

Greg Stuart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norfolk
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“This is not in Heathrow!”
2 of 5 stars Reviewed 3 February 2012

Stayed here one night before an early flight from Terminal One at Heathrow. I found it searching under Terminal One Hotels on Google. It is not in Heathrow. The bus, from T1, which was a long time coming took over 15 minutes to get there, via a number of other hotels - and I had to pay an additional £8 return!! So much for a free transfer.
Hotel itself sad and dated. Possibly because I arrived quite late at night, but it seemed you walked straight into a soulless lobby, next to a dreary bar. Check in staff couldn't have been less interested. Only other member of staff to be seen was a security guard looking like a dodgy nightclub bouncer and definitely not going to help with luggage.
I did get a good night's sleep before my flight, but did have to set my alarm half an hour early to leave time to get back to the Terminal. Not brilliant when the whole point of staying is to get some sleep before the flight.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask TiredMum2 about Holiday Inn London - Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Senior Reviewer
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Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good Value and includes car parking”
4 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

We decided to stay here the night before our flight as we had an early flight, we booked through BCP as we needed to check that it would be OK for our daughter to collect our car (she was on a different holiday and arrived home before us). We were pleasantly surprised at the standard of the hotel considering it would have cost us more just to park the car in the long stay car park. The staff were very helpful and arranged for our daughter to collect the car with a minimum of fuss, food in the bar was reasonable. Very pleasant room and larger than others we have stayed at (when using car parking facilities) Bus to terminal costs £4.50 each or £7.00 return. I would recommend this hotel to friends, so much easier than the stress of driving on the day of your flight.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Kodismum about Holiday Inn London - Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSTU, Manager at Holiday Inn London - Heathrow, responded to this review
21 February 2012
Dear Kodismum

Now that is what we like to hear! I thank you for your recent review on Trip Advisor contents of which have been noted.

It is refreshing to read your positive comments regarding the room comfort and amenities and your kind remarks about our staff. Holiday Inn worldwide pride themselves with offering a consistently good service which you clearly have come to enjoy.

We look forward to your continued loyalty with our brand of hotels.

Your sincerely

Greg Stuart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sofia, Bulgaria
Senior Contributor
22 reviews 22 reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“It is OK if you stay for a night or two...”
2 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

I could have rated this hotel better if I hadn't been in a five star hotel just the week before.

I do agree there is a difference in the cost but the difference in quality is quite bigger.

The room size is OK, even has a couch and a table apart from the desk with the TV. This is more or less where the good stuff ends.

There was a lamp that was almost detached from the wall and ready to fall, the shower is not meant for people taller than 1.60 m and there is no hand shower to compensate for that. I am 1.86 m and was really hard to get my hair washed. The sink was also below average and had a tendency of filling itself during a short hand wash. The solution was to remove the middle part of the sink's duct. I'll have some photos attached later.

Having in mind the buffet breakfast costs 17 pounds I would expect a lot more from it. Overall the food in the hotel is average if not below average.

It is loud all day and sometimes there are doors being shut quite loud even at 2-3 am.

The Internet is at 10 pounds per day with the possibility to connect for free at speeds of 128kbps with regular disconnects every 30 minutes.

My advice is, if you can stay elsewhere even if it is a bit more expensive do not hesitate. Having in mind other hotels provide free Internet, a better buffet and better service I see no reason for staying here unless your company has booked it for business travel.

The only good thing I found were the regular "Hotel Hoppa" busses that will bring you from and to Heathrow for only 4.5 (for a single) or 8 (for return) pounds.

Room Tip: Do not stay on the ground floor, lots of noise.
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Dimitar I about Holiday Inn London - Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSTU, General Manager at Holiday Inn London - Heathrow, responded to this review
29 January 2012
Dear Guest

Thank you for taking the time to write a review of your recent stay with us. We are always happy when a guest raises certain issues with respect to their stay as it gives us the opportunity to improve on elements of our service that may need addressing. We realise that you may have many choices when it comes to lodging, hence we sincerely apologise for any inconvenience that may have been caused due to us not fulfilling your requirements on this occassion.

Your sincerely,

Greg Stuart,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Senior Contributor
26 reviews 26 reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Holiday Inn web site watch out”
1 of 5 stars Reviewed 24 January 2012

Be careful when booking via the Holiday Inn web site as they do not make it clear before taking your card that there are additional charges for parking or that you are completing the booking before seeing the additional charges.

  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask EssexRocks about Holiday Inn London - Heathrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSTU, General Manager at Holiday Inn London - Heathrow, responded to this review
27 January 2012
Dear Guest

Thank you for taking the time to share your additional comments with Trip Advisor. We appreciate all of the feedback we receive from our guests.

Please allow me to advise that our website fully describes all the services and rates that are on offer. If as you describe an additional charge was not mentioned it would mean that it is not included in the rate and we are confident that our website would have clearly represented these offers at the time. Your review is also vague as to what other additional charges were imposed of which you were unaware. Please rest assured we have documented your comments and have forwarded them to the appropriate parties. Our goal is to provide consistent high quality service, and I am confident the necessary steps will be taken to achieve complete satisfaction.

While I am aware this is not perhaps the response you are hoping for, I can assure you it is not our intention to cause any further frustration. Once again, thank you for your comments.

Yours sincerely

Greg Stuart
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn London - Heathrow

  • Holiday Inn West Drayton
  • Holiday Inn London Heathrow
Address: Cor Sipson Way and Bath Road, West Drayton UB7 0DP, England
Price range (per night):* INR4,514 - 17,053

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