Slightly above average coach hotel. Public area excellent but bedroom tired. Staff very good..
Bedroom and bathroom needed revamp. Heavy condensation on window made sea view no use.

We arrived for a special weekend with another couple. On arrival we were kept waiting as there was no one on reception and I had to go and look for someone even though we had rung the bell several times. We had been told we could upgrade our room to a premier room but as there was only one left, my partner and I were lucky enough to be allocated this. However the other couple were allocated a sea view room.

Our room was really gorgeous with a fab balcony and stunning sea view. However, the other couple had to change rooms as the room allocated was very warm and the windows would not open. The other room they had was better but still the windows would not open and they hardly slept due to this. This made us feel very guilty and as there were only 18 guests altogether in the hotel, we felt that the hotel should have made more of an effort to allocate a room with windows that opened.

The entertainment was really good and we enjoyed that, but beware the bar closes at 11pm and there is no chance of a drink after that, not even a coffee!!

Breakfast was awful as it was luke warm and the waiter was rude when I asked for some hot toast, not something that I would expect from a hotel like this and I am glad now that didn't opt for the dinner option.

We wont be staying again. The hotel needs to update their basic rooms and make repairs to the windows and some of the staff need to improve their attitude!!!!

I.e. "Good in parts" When we arrived the very pleasant receptionist welcomed us and said that as they were not very busy, we were upgraded to a Premier room. The view was amazing and the room was huge - however it only had a normal double bed, so why not a king size bed? As we arrived during a cold snap we had to ask to additional heating which was promptly provided. But downstairs in the restaurant - it looks OK with it's cliff hanging position but it was freezing throughout our stay to the extent we needed to put warm clothes on. There are only 3 radiators in the whole area which is hopelssly inadequate. The service was very good from some very attentive staff but the food was jsut OK. However we did feel it was not quite right to be laying up for breakfast before residents had finished dinner. And breakfast - OK until the toast - we did not realise that you could still get THIN sliced bread which was used for toast..
We notice that previous critics have mentioned the so called Superior rooms - we had paid extra for one of these because as their brochure clearly states .they have "fantastic sea views" - I am not convinced that the "Superior " rooms do have "fantastic sea Views" because on checking our original room number it was facing inland. So be warned, if your book a Superior room -it must have a fantastic sea view or you have been misled. And then if you are upgraded to a Premier room, you will only have a standard double bed - albeit a four poster (big deal !).

Although this review is a bit late in coming, we were so impressed by our stay that we had to post this even though it has been almost 5 months since we stayed at the Imperial Tenby Hotel.

My husband and I were there during Ironman Wales in early September. We stayed at the Imperial for three nights and was pleasantly surprised the both breakfast and dinner were both included each night we stayed. They had a very nice dining room set into the cliff overlooking the beach - gorgeous view. The manager was so helpful with any and everything we asked for, even going out of his way to give us some rope when we needed to tie down my husband's bike to the roof of the car on our way out of town. Additionally, the hotel was extremely accommodating when it came to all the athletes' needs - with a 7am start time, the staff were all up and preparing food in the wee hours of the morning. Where they found the time to also decorate the lobby and elevator with balloons and homemade signs is beyond me. They truly went the extra mile to make sure everyone felt special, which was greatly appreciated.

This many months later, I can't remember the name of the gentleman who managed the hotel, but I know he was from Cardiff and I just wanted to say thank you again for making our trip so memorable!