I booked a four poster spa room for the evening of our wedding night,
and also specified that i would like the room from eleven am for myself and the bridesmaids to get ready in.

I arrived at the "lodge" just after eleven with all my essentials for the day, obviously including my wedding dress. We were immediatly
told the room i had booked was not available and was shown to a tiny dark room big enough for two people! When we spoke to the owner to inform her that we were not happy, she proceeded to repeat "well what
do you want me to do about it?" she said that the room we had booked was dirty. getting increasingly upset i explained i simply wanted the
room to get ready in and it could be cleaned after, after a big argument (where there was no apology just lots of shouting on her part) we were shown to the room which turned out to be the wrong room! when asked if i could just have the room i booked (six months proir) she replied no there is someone in it! By this point i was crying as bearing in mind i was supposed to be getting ready for my wedding (a happy occasion) seeing me upset she snapped "you have two choices you either take this dirty room or just go home" she was so rude and quite viscous with it,it was so horrible we just wanted to leave. Getting all our things in the car (me still carrying my wedding dress) the hairdresser arrived, as we were explaining to her the situation out storms the owner, shoves my money at me and storms back in!

Her behaviour and attitute is the worst any of us have ever encountered and to have this happen on the morning of my wedding just made it unbearable.

I was not prepared to have her ruin anything so i walked up the road with my dress (hairdresser in tow!) to the HEYWOOD MOUNT HOTEL where they were wonderful. showed us straight to a huge bright deluxe room and charged me less for all my trouble! without them i dont know what we would have done.

So a huge thankyou to heywood mount, but as for marion stone of heywood lodge, you dont deserve such a lovely establishment.

Mrs.Rebecca Nelson

Having recently spent a night at Heywood Lodge I feel we must write in warning others not to be tempted by the four stars awarded to this 'so called' Country House Hotel (right in the middle of town??!)
The standard of accommodation was was very poor in relation to the price we paid; Small room,dated decor,tiny bathroom and nowhere near the standard expected from a hotel of this calibre. After a very uncomfortable night , breakfast was unimpressive. We were not allowed to sit in the conservatory (despite there being three empty tables!) and we were asked twice if we would be dining that night , not a decision you want to make at eight o clock in the morning!
It was all very disappointing as the brochure pictures look fantastic.My husband and I were mislead into paying over £130 for spending a night in a room barely 9ft x 9ft , an uncomfortable bed and a tiny bathroom!.....Be warned!

The hotel manager was extremely nice and accomodating. We even managed to convince her to make ice tea for we Americans every day. Our crew was there for about three weeks and I don't believe we had a complaint about anything the whole time. The food was great, the service was outstanding, and I would definitely return.

As the previous comment suggest - don't dare complain. We had a dispute with the bill which led to the owner starting to rant and swear at us in front of other guests, the reaction was way over the top. We wrote to ask for an apology but got a very snotty reply which criticised us as guests for arriving late for breakfast on a Sunday morning at 9:15am! Our conclusion is that the hotel is way over-priced.

This hotel is ornately furnished to the owners taste, it is mostly clean and comfortable. However there were stains on the bedcover in our bedroom and on the carpet. We were unable to view the TV from the sofa or from the bed, therefore had to move the furniture each day (as the cleaner moved it back). There was this awful cheap air freshner which squirted a cheap aroma in the room every 15 minutes. There were no tables or bedside tables in the room, therefore could not write postcards easily. Shampoo and other toiletries are not replaced if you use them and although we had a selection of tea bags in the room these were all herbal.

You have to identify what you want to eat at least one hour before the evening meal - food is very average. We asked mid-afternoon what the soup was in the evening the owner said that the chef wasn't in yet, we asked again at 6:00 and did not get an answer, we ordered it but we had to ask the waitress to go back to the kitchen to check what it was when she served it up. Breakfast was hit and miss - toast cold and rubbery - if you got any! All the literature and staff and the owner refer to the chef - but the chef during our stay was the owner.