We welcome all comments and feedback about the service we provide and the standards of our accommodation. On arrival and in our literature we encourage all our guests to report any problems and anything they are not happy with to the reception during their stay. This allows us the opportunity during our guests stay to put right anything unsatisfactory . We believe all staff and management offer a friendly smile and are always happy to help.. 24 hours a day.

Our LUXURY lodges are very different to our caravans as they offer twice the size and additional facilities which caravans do not offer like: dishwashers, ensuite shower rooms, TV and DVD in the main bedroom, a full size bath, large fridge and freezer, full size dining room suite, leather lounge suite, extra frills and enough wardrobe space to please the ladies.

On site we offer a large childrens play area for under 14's with a zip wire / flying fox, cage swing, rope swings, balancing beams, hat and poles, monkey ropes and wobble boards. For the under 5's we have a cute 'Gretel' playhouse, a sandpit, baby swings and a car. Parents and children love our play area as it is safely fenced off from all sides. Some children come here regularly and make life long friends with others children on holiday. Our nature trail is also loved by parents and children as it offers a peaceful stroll amongst butterflies and bees, champions and oak trees, fox dens and badger trails. An educational map gives the opportunity to learn how mother nature exists within our beautiful valley.

Our reception offers some essential supplies at competitive prices like bread, milk, tea, coffee, ice-cream, jam, plasters, paracetamol, cereal, cold drinks, gravy mix, sauces, etc. We do not offer a wide variety as there is a mini-mart 5 minutes walk away and a large TESCO store 4 minute drive away, both open from 7am until 10pm.

We offer these reviewers our thoughts if they found our accommodation and service not to be at their standard but we dispute the fact that we argue with customers... we go above and beyond our duty to please and don't find our happy guests have anything to 'argue' about.

Please visit us at Hele Valley to see what good service you will be offered or please read the other reviews on tripadviser.