I was the only scot amongst a group of English friends from the Merseyside area going for a themed weekend (20th-22nd Jan. Burns Night) staff at front were friendly, hotel was nice, however i was upset at having to pay a supplement for a single room, the room was small with a single bed, why did i pay more for what was obviously a single room? On the first night there was no hot water, apparantly a new water system had been installed, it was ok the following night, but almost scalded my hand by hot water running down the shower hose and on to my hand whilst trying to adjust the heat.Breakfast was listed as "Scottish" i have never had haggis with my breakfast in over 40years, but what was missing was "tattie scones" and "Lorne sausage" (square sliced).On the burns night the entertainment consisted of a chap playing some scottish reels but then digressing into american deep south, country and western and Irish music,most of my group complained that they wanted to hear traditional scottish fare, not music from other countries.there was also a number of complaints from others in our group concerning noise and allocation of twin rooms when doubles had been booked.On a positive note, the meals were good and Oleg was on the ball. Would i go again?.Yes, but hopefully they stick to a Scottish night being Scottish, an Irish night ,Irish etc.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 January 2012
Dear v1leon50,
Many thanks for making us aware of your comments with regards to our Burns weekend.
I am pleased that you found our staff to be friendly and the hotel to be nice. With regards to a single room supplement for a single room, this is charged as you have opted for your own private room, it is the privacy and personal service that costs additional, single rooms are also limited in most hotel and not always available.
As part of our ongoing improvements we installed a new hot water system and this was causing some teething problems on your arrival which were rectified quickly.
Rooms are allocated based on information provided by your tour group.
I have noted your comments with regards to the entertainment and breakfast.
Once again, many thanks for your constructive comments.
Kind Regards,
Brian Robinson, Group Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC