Just back from a weekend away with friends. On arrival we thought, you have to be joking . . a hotel with a burger van in the front garden and lager louts urinating in the flower bed, and it all went down hill from there!
We were greeted by an elderly gentleman with no front teeth, who proceeded to ask straight away for £20 up front for damage cover, before he'd even said Hello. Upon reaching our pent house appartment, we were faced with one damp, cold room with minimal decor and five single bed which resembled a squatters digs. (We had booked for two twin rooms) The carpet was covered in stains, the ceiling was ready to fall in and the paint on the wall was wet. When we pulled back the covers on one of the beds the linen was stained and smelt of mothballs... this was going to be one hell of a weekend!
As for the bathroom, ive seen cleaner ponds. There was fungus growning out of the shower wall and no toilet seat. Enough said.
As we ventured out in the evening, the area was jumping and lively this made up for the dump we had to stay in. We where woken up at 7:30am by workmen, removing doors in the corridors, who managed to set the fire alarms off TWICE. Not the best hangover cure as you can imagine.
After heading out for the day to clear our heads and do a bit of shopping, we returned at 4:00pm to find strippers running through the corridors,disgusting. Enough was enough so we left in tears. I"ll not be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 April 2009
I am sorry to see that you have felt it necessary to put such a hurtful review on here. We have recently took over the buisness and are working constantly to try and improve the hotel hence the workmen in on saturday morning. It was neccessary for them to do the work as the corridors had just had new carpets fitted and the fire doors were getting jammed. However the workmen didn't start until 9.
I would also just like to clarify a few points, you say you booked two twin rooms if that had been the case you would have had two twin rooms, you actually changed your original booking from 5 people (requested a tripple and twin) to 4, and when asked if you would prefer to be in one room together you said yes. All bathrooms in the hotel do have have toilet seats and i also find it very hard to believe that your bed linen smelt of mothballs as the bed linen is cleaned daily, this is surely impossible as they were put on your beds no longer that 3 hours before you arrived. You say your room was cold, as i recall you complained that your room was cold, and assured us that your radiator was turned on, i came straight up to help and i discoved that you hadn't in fact turned the radiator on.
Finally yes we do have strippers in the bar below which is resticted to the bar, it is unlikely however that it was a stipper you saw in the hotel more likely to be a female guest. Was it not yourselves who caused a disturbance at 2.30am by throwing things around the corridors? You were told that if this continued you would be asked to leave....is this what this complaints about?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC