We chose this hotel as a it was in the middle of our budgets, and the location was OK, although a 15 minute walk to Douglas' main shopping street.

Good points included very large rooms (we had two rooms, 4th floor, with a fabulous view over the sea and promenade), with most amenities (no iron, fridge or mini-bar tho), a clean, large bathroom with a few toiletries. Our room was on a curious slope - just an old building, we guessed.

Free wifi - but it dropped out randomly and frequently.

The common areas, eg reception and bar, are overly bright and unwelcoming. The reception often had piles of red bags of bedlinen laying around. Lift is tiny - two people and a suitcase - just about. Very steep steps up to the hotel, might not be suitable for the elderly or those with a disability.

Breakfast - well, there was plenty of it, but all of it greasy, overcooked and uninspiring. I suspect if you visit in 2015 it will still be: oily scrambled eggs, rubbery fried eggs, hash browns, plastic sausages, super-salty bacon and bullet-like baked beans. Then on the cold counter: prunes, mandarin segments, grapefruit segments, yogurt. Toast, juices and preserves also available.

The breakfast staff - so many other guests have said this, it's hard to believe that the hotel management haven't acted on the feedback. Disinterested, hard to catch their attention - and when we did, and ordered, the coffee would arrive, for example, and no milk. And then it started over again.

Would recommend for sleeping only.

Room clean enough and modern, adequate for a family of four.

Ideally a more central Douglas location would have been better for us as this was quite a way out and quite a hike with young children.

Agreed with the comments about the very long corridors and lots of old people and breakfast does come to a very sharp abrupt end if your not there wasy before the end time.

Stayed for 2 nights in early July. Book in & check out was very smooth and eficient. We booked single occupancy double rooms which were verty clean and reasonably appointed with Tea & coffee facilities. Broadband wifi was complimentary which was a pleasant surprise(extra brownie points!!). Bathroom was a good size and newly decorated to a good standard. Shower was excellent though it would have been nice to have a bath aswell.
Generally the hotel is clean and well looked after. As mentioned the corridors and landing are winding with the occassional steps, not ideal for the elderly, though there is a lift. To be honest it was actually quite difficult to find your way to and from your rooms due to the layout of the landings and corridors.
Breakfast was the usual buffet, hot and cold, full English and was fine.
My only major crumble about the Rutland was the service. In the bar in the evening I had to hunt out staff to serve us. They seemed more interested in sharing stuff on ther iPod round the back that serving. Service too at breakfast was not great. You would always have to chase after tea or coffee. They never came to you to offer.
That said, for a 3 star hotel at a reasonable price and location it was fine. Buck up your service and it would stand out as a very good 3 star!

We have just returned from a 2 night stay at this hotel. Our first night we went for dinner at 8.15pm and was told by Chris that there was no food left as a they had just fed a coach party of visitors rather than the paying hotel guests.
Breakfast was good the following morning, but the evening meal AGAIN we were told that there was a limited choice as they were again expecting another coach party.
NOT THE BEST WAY TO GET PEOPLE TO RETURN TO SUCH A NICE CLEAN HOTEL.
We will return to the Island for a longer holiday but it will not be at this nice hotel.
Ellen and Keith