We have just spent a week at this hotel as part of Shearings coach trip. The greeting when we arrived was lovely, Karen the asst manager climbed aboard the coach to welcome us and many of the staff were stood outside the hotel welcoming us in. yes the corridors are narrow but in keeping with the period and design of the building. We opened the door to our room and couldn't believe the size of it ~ it was huge, a massive 6ft bed and a lounge area which had the most wonderful view across the bay of Douglas. I hasten to add that I had emailed the hotel prior to our holiday as my hubby suffers with panic attacks and I requested an airy room, which they had certainly done. From here on the holiday was just wonderful. The food was homely, tasty and plenty of it. Dining room staff were lovely, nothing was too much trouble, especially one of the waitresses "Little Sue". I only needed to tell her of my husbands panics once and she always made sure there was a table for us, was so friendly and always smiling even when really busy. I can't tell you how much this meant. Alex the guy who ran the bar under the hotel was great too. In fact all the staff are to be commended as the warmth and friendliness makes you want to go back, in fact we went on line whilst we were there and rebooked for next year We have fallen in love with the Isle of Man, the manners, friendliness and cleanliness of the island beats anywhere we have been and we have been to many places around the world. Thank you Chesterhouse Hotel and Paul the driver for Shearings for making our holiday perfect!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 October 2011
Dear Guest,
Many thanks for your lovely comments. It is important to us to receive and deal with all feedback, both positive and negative, but it is obviously much more rewarding to hear favorable remarks. I will ensure that all staff are aware of this and will pass on my thanks to them, especially “little Sue”.
We look forward to welcoming you back to the Chesterhouse Hotel and the Isle of Man in the near future.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC