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The Claremont Hotel – reviews, photos

4.0 of 5
18 - 22 Loch Promenade, Douglas IM1 2LX
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Luxury Break for 2
The Claremont Hotel
Ranked #7 of 27 hotels in Douglas
4.0 of 5 stars 91 Reviews
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91 reviews from our community

    Trip type
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Date Rating
South Wales, UK
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
90 helpful votes 90 helpful votes
“Excellent Location”
4 of 5 stars Reviewed 28 January 2012
4
people found this review helpful

The location of this hotel is excellent right across the road from the sea and around the corner from the the town. Parking could be a problem the hotel does not offer parking and there is a time limit on the parking bays. The hotel is very nice our room was very small and did not have a sea view, but it was very clean and everything we needed was there, the room was serviced well ,the housekeeping staff do a good job,
Breakfast was very good lots of choice and cooked fresh a lot nicer than serve your self. We did not have our evening meal at the hotel but the food did look good, there are lots of places to eat outside of the hotel.
We were a bit disapointed that we did not get a free upgrade to a sea view room as the hotel was not busy, but to be fair we did not pay for a sea view, but we did pay full price for the room as we only booked it five days in advance.
Would like to say a big thankyou to the night porter, as we were with a crowd and he got us all drinks when we arrived back at the hotel.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wirral
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Excellent service, friendly staff”
4 of 5 stars Reviewed 12 December 2011
2
people found this review helpful

I stayed over at short notice on a business trip. Booking was hassle free and on arrival I was greeted by a friendly and efficient Receptionist who was expecting me and already had my key card ready. Checking out the following morning took less than 30 seconds.

I had dinner and breakfast in the restaurant both meals were of a high standard and I had no complaints. Table service was excellent.

Many of the sea-facing rooms appeared to be undergoing refurbishment so I was allocated a room towards the back of the hotel but it was spacious and well equipped.

Free wi-fi is a real bonus and ensured that I was able to carry out work from my room.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horndean
1 review
2 helpful votes 2 helpful votes
“Total Class at The Claremont”
5 of 5 stars Reviewed 30 November 2011
2
people found this review helpful

This was our 8th annual visit to the Isle of Man in late November; each time staying at the Claremont. The recently refurbished room this year surpassed anything we have experienced before irrespective of location. Total luxury and comfort! The warm welcome, the professionalism and friendliness of all staff certainly sets the benchmark for hoteliers to aspire to.
In addition to this, the quality and presentation in the restaurant is of the highest standard.
Certainly be returning in 2012

Room Tip: Ask for sea view
See more room tips
  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dennis M about The Claremont Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shrewsbury, United Kingdom
1 review
1 helpful vote 1 helpful vote
“A bit disappointed”
3 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

We stayed in the hotel this weekend, which was a last minute decision, perhaps a bit more research would have helped. We stayed in room 215 this must be the smallest room in the hotel with very small ensuite bathroom. All the rooms with a sea view were being reburbished on our floor so there lot of noise from tradesmen, from very early in the morning till late at night all weekend. We didn't know this was happening until we reached the hotel. Breakfast was good, although we dined in the evening in the restaurant and were disappointed. I think we will give this hotel a miss next time.

  • Stayed November 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Jane W about The Claremont Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CorinneManzatucci, Sleepwell Hotels at The Claremont Hotel, responded to this review
1 December 2011
Thank you for your feedback.

Our apologies that the tradesmen currently on site disturbed you. We are upgrading a number of our Sea View rooms to our Luxury Room product. This work will be finished by mid December 2011 and will further enhance the hotel facilities and bedroom offering. Our apologies you found your particular room on the small-side. Room 215 as you refer to is one of our smaller standard rooms, but is by no means a reflection of the general range of bedrooms & suites at The Claremont and the various room specifications available.

We note and appreciate your other feedback and we very much appreciate your very kind comments regarding Breakfast.
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Iom
1 review
“Excellent service!!”
4 of 5 stars Reviewed 21 November 2011

My husband and I had an overnight stay at the claremont this weekend just gone. It was a birthday surprise for my husband, and I was very impressed with the deal I got! Very reasonable price with breakfast and dinner included infact I have to say I hit the jackpot compared to other prices at other hotels. The receptionist that was on when we arrived was very helpful, accomodating, friendly and couldnt seem to do enough to make sure we were happy. They also upgraded us to a sea view luxury studio room and it was fantastic! Clean, crisp, just perfect for what i wanted. I will definately be using the claremont again hopefully if the husband gets the hints! Can not express how impressed i was. Thank you!

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kaylea K about The Claremont Hotel
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CorinneManzatucci, Sleepwell Hotels at The Claremont Hotel, responded to this review
23 November 2011
Thank you so much for your review, we are delighted you enjoyed your recent stay with us.

We have significantly invested in our bedrooms and developed the new luxury product you experienced, to the extent that these rooms have recently been shortlisted in the final 10 of the ‘Hotel and Caterer Magazine 2011 Design Award’.

We are extremely grateful you took the time to leave a review and to share your experience of the work we have undertaken and equally delighted with your kind comments regarding the service, staff and general cleanliness of the hotel, which are very much appreciated.

Thank you once again and we hope to see you again in the future.
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Additional Information about The Claremont Hotel

  • Claremont Hotel Douglas
Address: 18 - 22 Loch Promenade, Douglas IM1 2LX
Price range (per night):* INR8,917 - 16,830

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