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The Rossborough Hotel – reviews, photos

3.0 of 5
Queens Road, Dunbar EH42 1LG, Scotland
Hotel amenities
The Rossborough Hotel
Ranked #1 of 3 hotels in Dunbar
3.5 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
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Date Rating
1 review
“Excellent and friendly”
5 of 5 stars Reviewed 1 January 2012

My partner and I stayed her for 2 nights we read the reviews and were dreading the stay. We arrived and were made to feel welcome checked in our room was upstairs and was very spacious and clean. We ate in the restaurant the food was deliciouse. Although the restaurant could have done with a little bit of music was just too quiet.
Staff were friendly, polite. This is a family run hotel so expect the baby and pets if u stay here couldn't fault it.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mrsr11Dunbar, Owner at The Rossborough Hotel, responded to this review
24 January 2012
The Rossborough Family would like to thank all who have posted complemtary reviews. It is encouraging to hear our staff, food, and atmosphere are enjoyed by guests. Our aim is to offer the best service we can; however sometimes we let ourselves down and that makes us disappointed. We always strive to do better. We are a family which includes baby, dog and cat you may see usall at one time or another during your stay. Thank you again, we look forward to welcoming you back.
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Stirling
1 review
3 helpful votes 3 helpful votes
“Wholly Unimpressed”
1 of 5 stars Reviewed 15 November 2011
3
people found this review helpful

I stayed here for one night with my partner and all I can say is i'm glad I wasnt paying the bill....
On arrival there were no staff on reception. My partner had already checked in on business locally but there was no-one available to inform that I would be staying with him that night.
He showed me down to his room in the basement of the hotel which is reached through a rather dated sunlounge style extension area. The lighting in the hallways was poor and not adequate for purpose.
Once in the room I was shocked at how cramped it was. The bed was not as big as a double, the lamp did not work, the tv was tiny and not HD. There was no wifi connection, the bathroom was carpeted (ugh!) and the shower did not have any shower gel etc.
The worst thing about the room however would be that it was not only directly below the main hall where there was a tap dancing class going on that could be clearly heard(!) but that we were situated right next to the owners quarters and were kept awake all night by their crying baby.... The sound proofing really is non-existent in this hotel.
I left early the next moment and again saw no staff whatsoever and therefore do not rate the hotel well in terms of security or service.
All in all i'd say there is a distinct lack of detail in this hotel especially in regards to comfort and cleanliness. I would not recommend a stay here, especially not with the steep prices they are charging. The Hotel Inspector would have a field day here!

  • Stayed November 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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mrsr11Dunbar, Owner at The Rossborough Hotel, responded to this review
14 January 2012
1. Neither guest paid the bill for this woman
2. There is a bell for after hours reception
3. The gentleman was ina single rooms with queen sized bed, booked as part of a large work party paid for by the company worked for.
4. On the night in question there were no female guests booked in.
5. Hotel does not have a basement, the room locations is lower ground floor.
6. Bed has overhead spotlights, the lamp should have been on the desk, unpluged by the guest.
7. A tiny TV would be pointless, it is 44cm, suitable for a single room we do not advertise HD
8. Carpets in bathrooms are allowed
9. Housekeeping refill showergel daily - customer could have asked for more
10. Family run hotel, family includes baby
11. Staff on duty at 6am, leaving early would suggest woman did not want to be seen or pay!
12 "The Hotel Inspector " is a TV programme: this is a real hotel, and we value every guest and welcome them when they check in.
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“Comfortable place”
4 of 5 stars Reviewed 15 October 2011

In my eyes the staff is really trying hard and succeed in many aspects. The room was well equipped, the beds were super. The staff was very friendly and extremely helpful. One point down though: We slept later than the average guest and the breakfastroom was halfway cleared up with rags everywhere, no light and no heat. It looked to me as if they gave this task to some kind of apprentice. But I would still recommend the place. You do get what You pay for. We stayed there for three days and felt very comfortable.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby
1 review
4 helpful votes 4 helpful votes
“DON'T GO”
1 of 5 stars Reviewed 25 September 2011
4
people found this review helpful

PLEASE don't waste your money staying at this hotel.
I understood from the signage at the hotel that it was 3star. I do think it is time to reassess the star rating.
We stayed one night, on the 15th September. These are the points that we were really disappointed in:
Windows- These looked broken. Asked in the bar, as no one was in reception, to close the windows. He couldn't do that.The wind was blowing in with 2 windows unable to be closed as the catches were broken
Lights- 2 bulbs not working in main light and only one light out of six in the bathroom. Later, when necessary, both were turned on and they fused. The following morning I was accused of fusing the lights by swtching on both. I am rather worried about the safety of the electrics in the hotel! Lights on the stairs were not left on in the evenings-further safety issues.
Staff- There was not a person of responsibility in the hotel at all times. The barman did the best he could looking after customers both in the bar as well as waiting on and looking after residents. He was repremanded, I do hope he did not loose his job because it was not his fault. The waiting on staff could do with more training. The owner was "so busy" in the morning that she had time to play on computer games, whilst waiting for residents to check out.
Heating- There was no heating at all during our stay.
Food- The dining room was deserted so went to the bar. The menu was very limited and little FRESH food. My hospitality class in school could produce better meals.
Checking out- Not a pleasant experience. I was not prepared to pay full price but I did offer to pay for the food eaten and drink consumed in the bar(which was awful) I was told I had dirtied 2 rooms linen and towels so needed to be paid for. The cat that walked all over the reception desk the previous day, was there again!(Not a cat lover) To be honest I was tired of all the lies and accusations and raised voices. I am rather old fashioned in assuming that the customer is always right and satisfied customers mean good business. I paid what was asked and got out.
This rather tired and dated hotel was not what was promised on the web site and the owner needs a wake up call, a visit from the hotel inspector.

Room Tip: The basement was not reccomended by staff, first floor the ensuite was covered in mould and the room...
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  • Stayed September 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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mrsr11Dunbar, Owner at The Rossborough Hotel, responded to this review
16 January 2012
1. I have been in the hotel business for more than 35 years and have a BA(Hons) Degree from the University of Ulster with a Diploma in Industrial Studies. 2. There is no 3* Signage in or outside Rossborough Hotel, I am sure that visit Scotland, the AA etc are quite capable of awarding the correct gradings. 3. We do not have broken or uncloseable windows in any room at the hotel. They are the original 1902 sash and casement windows weighted and don't normally need catches. 4. There is a night bell clearly marked on a brass plate at reception to alert a member of staff. 5. We dont have any bathrooms with 6 lights, the max is 3 in a Hospitable Cliamate Hotel. 6. As was explained to this woman in the morning, lights fluse when they are turned on and this is what happened in her room, the trip switch; a safety device activated and that is why all her lights went out. As to further safety, every electrical appliance has an annual "PAT" test and certificate. 7. We would never accuse anyone of causing damage to lights or anything else without evidence. If we thought anyone caused damage to our property deliberately we would deal with them in a very different way. 8. There are lights on the stairs which stay on permantly , also there is emergancy lighting on the stairs. 9. The Bar Manager is one of the 4 partners who own the hotel, and is always on the premises as he lives here; but not on duty 24/7. 10. The heating in the hotel in September is on 24/7. September was 1.3%C above average(metoffice) and there were no freezing conditions. 11. Our menu consists of starters, main courses, desserts, snack meals and children's meals totaling 50 items. The only item which is not fresh is Scampi. All our meals are served with hand cut chips, salad and hand made sauces created by Head Chef Richard Baird who has 27 years experience. To compare this experienced professional with school children shows considerable exageration. 12.The basement is our laundry and storage area and out of bounds to guests. One would have to ask why the woman was there? The Rossborough Hotel is family run, we apoligise if sometimes we don't come up to our own high standards.
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Pantego, NC, USA
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Rossborough Hotel-”
5 of 5 stars Reviewed 12 September 2011
1
person found this review helpful

The atmosphere was great, friendly owners and employees. Surprisingly good restaurant. Bedroom was nice and on ground floor. A plus for us, since I use a scooter. Good location-short distance to the harbor and Asda shopping. A car is needed to explore the region.

Room Tip: Book ahead and ask for a room on ground floor. They have rooms in the basement, ground floor and fi...
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  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Rossborough Hotel

  • Rossborough Hotel Dunbar
Address: Queens Road, Dunbar EH42 1LG, Scotland
Price range (per night):* INR4,458 - 8,025

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The Rossborough Hotel
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