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Mercure Wetherby – reviews, photos

3.0 of 5
Leeds Road, Wetherby LS22 5HE, England
Hotel amenities
Mercure Wetherby
Mercure Wetherby
Mercure Wetherby
Mercure Wetherby
Mercure Wetherby
Mercure Wetherby
Ranked #4 of 4 hotels in Wetherby
3.0 of 5 stars 43 Reviews
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43 reviews from our community

    Trip type
Traveller rating
    9
    10
    7
    12
    5
Date Rating
Leeds
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Excellent value for this class of hotel”
4 of 5 stars Reviewed 31 January 2012

Got this hotel on a deal for £39, this was excellent value, needed it for a one off nights stay in the Wetherby area. The room was small but pleasant, the beds were comfortable and the bedding pristine white which I like, the room in general was very clean. The only criticism would be, as usual in most hotels......"MORE ATTENTION TO THE SHOWER AREA PLEASE" all in all would stay again, Excellent Motel type of accomodation.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jmrLeeds about Mercure Wetherby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic Biggin, Manager at Mercure Wetherby, responded to this review
7 February 2012
Dear jmrleeds,
Thank you for your kind review! Here at the Mercure Wetherby we are constantly striving to improve and maintain our service and standards. I have discussed your comments with the Head Housekeeper in regards to the shower area and will take action where necessary. Thank you once again and I look forward to welcoming you back here soon.

Kind Regards

Dominic Biggin
Operations Manager
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Sunderland
1 review
“Excellent hotel for business”
5 of 5 stars Reviewed 26 January 2012

have stayed at Mercure Wetherby several times on business. Lots of car park spaces. The rooms are superbly inviting after a long day travelling with sofa to relax. I've tried breakfast only a few times, as I always leave the hotel early in the morning. Very easy access to A1. Like the hotel and the staff.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask chris w about Mercure Wetherby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic Biggin, Manager at Mercure Wetherby, responded to this review
7 February 2012
Dear chris w,

Many thanks, for your kind comments and I was delighted to see that your stay was thoroughly enjoyable. The whole team work very hard to ensure we give our guests the best possible service and I do hope you will come back soon.

Kind Regards

Dominic Biggin
Operations Manager
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Weakfield
Reviewer
3 reviews 3 reviews
“Great stay”
5 of 5 stars Reviewed 17 January 2012

I stayed in Wetherby on New Years Eve package. We checked in before 12 which was great. Room was ok, room service menu with drinks a bit overpriced. The party was amazing and the beef was gorgeous. Room looked amazing, lots of balloons and decorations. Last year we stayed in Hilton and it wasn't good as this one. Its was great value for money and we definitely stay at Wetherby again.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Anne W for Wetherby
Ask Anne W about Mercure Wetherby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic Biggin, Manager at Mercure Wetherby, responded to this review
7 February 2012
Dear Anne W,

Thank you for the great review! We are proud of the staff and the service given and also for all the great feedback we have had from the Christmas and New Years Eve parties. We are already looking forward to hosting next years events and I hope to welcome you back very soon..

Kind Regards

Dominic Biggin
Operations Manager
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Chania
Contributor
18 reviews 18 reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
“We stayed at the Murcure”
3 of 5 stars Reviewed 3 January 2012

The hotel was a good price and the staff were friendly, it is more a budget place, not luxury, but perfectly ok for an overnight stay for the race meeting. The very worst thing about our stay was making the mistake of going into the Black Bull pub, in Wetherby village. My Husband and I had booked a table for at the Sant Angelo, and prior to going for our meal after the races, we decided to call for a drink. We went into the Black Bull, but were completely ignored by the 2 female bat staff. We waited for nearly 15 minutes and they just blanked us. We stood at the bar and they served all their regulars, and when there was no-one else but us to serve, they began washing up. We left without a drink and would never go back there again. We were absolutley astounded,`to say the least. We live in Crete in Greece and they Greeks are lovely and welcoming, it was a shock to find our own countrymen blanked us!

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rap100r about Mercure Wetherby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic Biggin, Manager at Mercure Wetherby, responded to this review
7 February 2012
Dear rap100r,

Thank you for your comments and I am happy that you enjoyed your stay. We are always trying our utmost to deliver the best service to our guests and we look forward to seeing you again soon.
KInd Regards

Dominic Biggin
Operations Manager
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Chesterfield
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Unhelpful”
1 of 5 stars Reviewed 16 December 2011
1
person found this review helpful

Booked hotel for a work collegue who had to amend the dates due to parents being involved in an accident. Had to cancel and rebook three days before stay but hotel still took £690 for the original booking and he had to pay again for the new booking. Room was small and run down with a broken shower and no bath. The television has just hotel channels and not freeveiw. Beware hotel films at £19.95. Bar prices very expensive along with the food. Burger and chips £13.99 side order of chips £3.50. Lager around £4 a pint. One of my collegues was woken around 1:30am by noisy people returning to rooms and complained to reception who told him to stop causing trouble. Parking is £10 per night and has barriers so you cannot get out until you have paid the bill. All in all not a very nice place, run down and overpriced.

  • Stayed December 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask joandbrian about Mercure Wetherby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic Biggin, Manager at Mercure Wetherby, responded to this review
4 January 2012
Thank you for your valued review and I would like to apologise that your stay was not to your complete satisfaction.
In regards to the hotel films, we have a great selection of up to date movies from only £5.99. We also have a fantastic media package for £19.99 which includes as many movies as you can watch and also includes high speed internet.
We have free parking for the majority of our guests and cafe customers and this should have been validatated on check-out and I am sorry if this was not the case on this occassion.
At the Mercure Wetherby Hotel we continually strive to improve service to all our guests and therefore welcome all feedback.
I would be delighted to discuss all your concerns in person so please feel free to contact myself directly at op.mercurewetherby@jupiterhotels.co.uk or 08448159067
Yours Sincerely

Dominic Biggin
Operations Manager
Mercure Wetherby Hotel
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Additional Information about Mercure Wetherby

  • Ramada Wetherby
  • Wetherby Ramada
Address: Leeds Road, Wetherby LS22 5HE, England
Price range (per night):* INR4,347 - 18,279

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Mercure Wetherby
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