My partner and I have just returned from a visit to this hotel as part of a dancing group.
Unfortunately, we decided to terminate our visit prematurely because we found the organisation in the dining room rigid and more than a little annoying.
At dinner on our first night,we were advised by our waitress that the table at which we were sitting was the one that we must use for the duration of our visit. This was disappointing, as it would prevent us from sitting at different tables and getting to know and socialise with other members of our party. After other members of our group complained about this arrangement, the management relented and we were advised that the following morning we could select a different table but, as the hotel had a system whereby they took guests' choices for the evening meal at breakfast, we must ensure that we sat at the same table in the evening.
The following morning we went down quite early for breakfast but found that it would not be possible for us to sit together, because there were only two single places available on tables some distance apart at the group's allocation of tables. This would have meant that my partner and I would have to sit separately for both breakfast and dinner, which we were reluctant to do.
There were many empty tables in other parts of the dining room so we asked if we could sit together somewhere else to which the answer was "no". We are a widely travelled couple with
considerable experience of hotels in the U.K. and abroad but had never experienced such inflexibility as this.
When it became clear that no one would budge on the situation we decided
to cut our losses and check out early. We were asked at reception why we were doing this.
We explained that we found their dining arrangements totally unacceptable. If we were hoping
for some attempt to resolve the problem we were to be disappointed. The receptionist simply replied "sorry, that is our system, have a nice journey home"
This sort of attitude, quite frankly, simply will not do. Small wonder seaside resort hotels are practically on life support if this is the way they treat guests.
Turning to other aspects - the car parking space at the back of the hotel is very limited. The entrance to the car park is through a very narrow gate and the interior has a number of loadbearing pillars which makes manoeuvering into the parking spaces very difficult. Other than this, there is parking at a sister hotel along the road, some street parking, and, we were
informed, some parking available at the nearby railway station (at a charge).
Their very small lift is something of an antique, with a trellis gate which irritatingly slams shut
just as you are trying to get your suitcases in and does not distinguish between luggage and the human body!!
In conclusion we would say that in these times of less money to spend, a high handed, complacent, and totally indifferent attitude can only result in guests' ensuring that they never return to such establishments. We can assure them that really good hotels do exist and they are the ones that deservedly do well.
As we like to end on a positive note - the bedroom was comfortable and the one meal we had was satisfactory.
With all the hassle we experienced - this is an area we never explored.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC