We visited while on holiday with our teenage children. We were lucky enough to have BOGOF vouchers which brought the entry price down to £39 for the four of us, otherwise it would have been £54. It also cost us £8 to park in the adjoining council-run car park which adds to the expense.
The park itself is clean and interesting, we all enjoyed looking at the wildlife especially the turtles in the underwater tunnel, and the otters. Some of the indoor rooms were very dark and crowded, so could have been laid out better, accessibility for those with buggies of wheelchairs is difficult.
Our only complaint was that the food outlets were poorly run. At 1pm we went to the outlet at Crocodile Creek which sold sandwiches, paninis and drinks, only to be told they had sold out of paninis and only had a meagre selection of sandwiches left. The staff suggested we went to the main restaurant as there would be more to choose from there. We eventually found our way there at around 2pm, there was no queue so thought this looked a better option. However they had the same small selection of sandwiches and a very limited menu of hot food (basically fast food - everything with chips). The staff told us there was a 40 minute wait for hot food, unless we ordered just chips which would be quicker. By this time we were pretty hungry so just ordered two plates of chips, which still took half an hour to arrive (and were just cooked frozen chips, nothing special).
Given that this was a bank holiday I would have expected the management to be more prepared with additional food and staff. I'd suggest visitors bring their own picnic unless you want a long wait for food.
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