There were three of us who went for the day and all booked a treatment in the spa. Overall, we had a really lovley day and some aspects were excellent, i.e. the food and the treatments.

Main diasppointment was fthe lack of space inside the pool area, i.e. with three of us there was no room for us all to sit togther. As it was a very cold day, we could not sit outside.

We were shown round when we arrived but not informed of relaxation area. Lunch was lovely but not informed that fruit juice was not included.

On leaving, we gave some feedback to the person on reception, i.e. that we should have been informed about drinks not included and that the person showing us round was a bit rushed and did not tell us about relaxation room. She said this was a "training issue" but did not apoloigise to us. It would have made all the difference rather than leaving with a sense that we would not come back. I suggest she needs some training in customer service.

ummm, where to start. Website is somewhat misleading; as the photos of the hotel/facilities look splendid and in reality are overdue for a much needed face lift. Food was pretty good (recommend the french toast). Staff were mostly friendly, although they are clearly understaffed -- as three to four employees were often seen literally running to and from during mealtimes. Unfortunately, they tout that bikes are available to rent but unfortunately had none left when we arrived (and I overheard the same story for another couple). Also disappointing was the childish lying of the concierge - who forgot to call our cab for our return to the train station - who then tried to cover it up by telling us the cabbie had a flat tire while en route to get us. Not only did she seem somewhat unharmed that we may miss our train, when asked if there was a hotel vehicle to quickly drop us (it's only a five minute drive) she said no. Luckily, we made it to the train -- with the cabbie who told us about Madam's little white lie! Definitely check what room you've booked. #15 is the smallest in the hotel and not worth the money. The spa was more or less relaxing. Best part is the outdoor hot tube. But beware of rowdy children who can potentially crush any ability to relax. All in all, there is potential but maybe you want to wait until they get their stuff figured out.

Had a spa day with my daughter between Xmas and new year as a present. 
On arriving given medical questionnaire to fill in and free coffee and shown all the facilities and booked lunch which was not included in package and also a time for our cream tea which was included. 
I just relaxed by poolside whilst my daughter used the gym till 11am for our full body massage which I really enjoyed and then taken to their relaxation room which was very restful. 
We had our lunch and then after an appropriate time we used the foot spa and then swimming pool. Nice sized pool but a bit on the cold side.  By this time more people had arrived and also hotel guests.  We tried the Canadian hot tub for half an hour which is situated on outside terrace. Recommended. Champagne could be ordered extra cost. 
On returning back into pool area the 5 loungers were being so no seating available. I had 2 more foot spa's so I could sit down whilst my daughter used the solarium and sauna. 
We then showered and changed and went back to the reception/ cafe area for our scrumptious cream tea 2 scones each with cream and jam washed down with a pot of tea.
I really enjoyed the day and the only down side was lack of seating in pool area.

The spa was great. hotel room small but ok. staff was nice. food was.... not great. had a steak which wasn't good at al. the rest of the food was quite average...