Since moving to the Forest of Dean in September 2011, I have been to the Speech House many, many times for lunch, with my husband and with friends. I have only ever had one minor experience when the new kitchen was being used for the first time and I waited a long time. I was asked if I would like complimentary drinks, and, my food, when it came, was delicious and complimentary.
On all other occasions the food has been excellent; well prepared, tasty and well presented
I have never had a bad meal at the Speech House.
My comment on the staff is, that they are all polite, well trained, welcoming and will do their very best for you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 February 2012
Dear Denise,
Thank you very much for taking time to leave a review on your previous visits to the Speech House.
We did as you say have a blip following the installation of our new eco friendly kitchen equipment but I am delighted that you felt we handled the problem professionally and again apologies for falling short of our usual standards.
I am pleased to hear your comments regarding the staff and have passed your comments on to the team.
We hope that you will continue to keep frequenting the Speech House and I look forward to seeing you soon.
Once again many thanks for taking the time to leave us your feedback. It is always important to help us continue to improve our service.
Best wishes
Peter Hands
Director.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC