My wife and I booked for 2 nights over New Year 2011/2 as we were celebrating nearby. We wish we hadn't. We stood out in the rain with our luggage while we tried to enter using the pin code we had been given by the booking agency. We then phoned the "helpline" number posted on the wall by the door and were greeted in an off-hand-way by a bored lady who told my wife she hadn't paid (we had via the agency). When she gave her credit card details over the phone the pin nnumber was given in return but it didnt work. By then others were on the steps trying to get in too. We called the helpline again to be greeted by the same bored person who suggested we were idiots for being at the wrong entrance. As it happens she was right, we were not at the back door(!), but one assumes when checking in at a hotel that you will be greeted at the main entrance. We got to our room which admitedly didn't smell of vomit and the bed had been changed since the last occupant (unlike a hotel in Lymmington I could mention), but the rest was dreadful. We were tired when we went to sleep but the noises from other rooms was loud and kept us awake, the bed was uncomfortable and the shower only dribbled. In fact when using it the next morning the power failed and the water stopped completely. There I was in darkness with soap all over me and my wife had to go to find a fuse board. But it wasn't to be found and instead she had to fill the bucket from the rubbish bin with water from the sink and throw it over me. Once I was dry I went out to find someone who could turn the power back on but there was no one around who worked at the hotel. I met other customers who were also without power. So I called the helpline again and was told in an off-hand way that there was a cleaner on the premises who would go and reset the power. 3 hours later the power was not on and I went to find the cleaner. As it was late morning by now there were cleaners around and one called the office when I complained about the time taken to restore the power on and the indication was that this was the first the cleaners had heard about the problem. Anyway the cleaner did manage to reset the trip and power returned. But this place has the cheek to call itself a hotel. This is a massive misdescription - it is no more than a set of holiday apartments. There is no one on site to speak to out of hours and access is controlled by locks where you need to enter a pin number. There are no facilities, bar, restaurant or breakfast room. For just under £40/night I consider myself well and truly ripped off and I will never stay there again.

This place is a nightmare! The organisation is beyond belief! A snooty "manager" who couldn't deal with my complaint but also wouldn't let me speak to the owner, Tony. Apparently "Tony does not speak to the customers". Another girl with a nice little attitude on her (well done to your parents!). I thought this place was a Hotel. Boy, was I wrong! It felt like you were walking into a Ghost House; No staff, no one AT ALL. All you get is a pin code to get you in, nobody to welcome you and that's if you find the right place- it seems they "forgot" to tell another guest who arrived as we did and couldn't get in. They called MJB and were told they were in an apartment elsewhere! No food. No bar. Sorry, did you say you were a Hotel? I'd say that's false advertisement right there! In a nut shell; If you don't mind dirty rooms, cobwebs, pubic hairs in your bed sheets, lots of noise from other rooms/banging of doors, no heating, a crappy shower then this is the place for you. You honestly can't make this kinda comedy up, Faulty towers, eat your heart out!

stayed in room 6 for one night Nov 2011...we paid £13....bedroom was clean, bathroom was clean with a small towel each and plenty of loo roll....we took more pillows which im glad we did as there was just one each....communal lounge area a bit rough but we didnt go there to sit in the communal lounge.....for thirteen quid i wouldnt even set about moaning....!!!!!we ate at a wetherspoons and that was pleasant , decent food and wine and beer ;-))

Stayed here for 2 nights - £10 for the Friday and £29 for the Saturday. The room was clean and warm. Furniture was a mixture of old and new but was very clean. For £39 for 2 nights you can't really complain about anything. My husband and I had room 15, ground floor in the cottage annex, only complaint was it was opposite the hairdressers so a little noise.