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Phoenix – reviews, photos

Church Street, Dereham NR19 1DL, England
Hotel amenities
Phoenix
Ranked #4 of 4 hotels in Dereham
3.5 of 5 stars 9 Reviews
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9 reviews from our community

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Date Rating
london
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Bit mixed”
2 of 5 stars Reviewed 4 September 2006
1
person found this review helpful

We stayed here for three nights in early September as a friend was getting married nearby.

There were pros and cons to the hotel; the stairway to the rooms smelt really musty and there was a plant on one of the floors that definitely had seen better days! We were put in a slightly better room because there had been a mix up with our booking but the room was still no more than average in size. Everything was clean and tidy; a decent sized bathroom but with a non-too powerful shower.

our biggest complaint was that the room was like an oven, despite it not being that hot outside! we had our window wide open and still had to sleep on top of the bed covers. it felt very uncomfortable; and when we enquired about this at reception we were told it was because of the age of the hotel and all the hot pipes running round it.

Breakfast is what redeems this hotel. The lady who served us was one of the friendliest i'd met; there was a superb choice of cooked breakfast - all individually prepared; and enough choice of cold buffet (although not everything that was stated on the menu!).

would probably use the hotel again if i had to stay in Dereham; although i'd probably check out the prices of the other 2 hotels in the town first!

  • Liked — breakfast
  • Disliked — temperature of bedroom
  • Stayed August 2006, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Norfolk, UK
1 review
“Very accomodating to make our stay extra special”
4 of 5 stars Reviewed 24 April 2006

Clean, comfortable and of a higher standard than we envisaged. Prices were reasonable and location (for us) ideal. We would estimate that both the bedroom and the common areas must have been refurbished no longer than last year. All the staff were polite.

The only fault is that we would have expected the windows to be double glazed bearing in mind the street is quite busy. We stay in many hotels (frequently Travelodges) and always take ear plugs anyway!

The hotel was very flexible with our requirements. We had to reschedule our wedding to the UK after our "wedding planner" in Crete messed things up. Although we didn't use the hotel for the wedding (only for meeting, lunch and D, B&B) and we were a very small group (only 5), the hotel staff literally bent over backwards for us to make the occasion special. This was a quiet period - I believe the hotel had only 6 people staying in 4 rooms that night.

Stayed April 2006
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A TripAdvisor Member
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“give this a miss”
1 of 5 stars Reviewed 17 February 2006
1
person found this review helpful

I stayed here in Feb one night only, the rooms on the website looked great! the one i was allocated was def not! the carpets were dirty old with cig burns, the bath must have been made for a child! tv was push button and prob older than myself.. the room was totally shabby, breafast was fine but my chair was covered in egg and had nt been cleaned, the rooms that are shown on the web site was def not one that i had be interesting to know why they dont show the other!! rooms on their web page, def will not return.

  • Stayed February 2006, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
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“Very friendly, clean hotel”
4 of 5 stars Reviewed 17 October 2005

We stayed here this weekend for one night and would definitely recommend the hotel. The twin room, although not overly big, was very clean and comfortable and the staff went out of their way to help us. The bar attached to the hotel does great bar food (scampi, curries, baguettes, jacket post etc) and although we didn't ahve an evening meal in the restaurant the menu looked very nice. Breakfast was great and very hearty - the scrambled eggs were to die for!

  • Stayed October 2005
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Phoenix

  • Phoenix Hotel Dereham
Address: Church Street, Dereham NR19 1DL, England
Price range (per night):* INR3,390 - 3,946

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