This hotel is a mixed bag, depending on your luck you may enjoy it or hate it. The public areas are great, the panoramic windows in the beautiful restaurant impressive and the breakfast supreb. But the room was lousy, a mixture of renovated and run down elements (faded vinyl floor in the bathrooom and a new bathtub; worn out furniture and a new flat screen TV, etc) as if the hotel did not dare to have a complete renovation. Worst was the ancient heating system by pipes along the wall that could not be regulated. The room was hot like a sauna, and even the freezing wind from the open window did not help the sweat.
In addition the view from our window consisted of a shaft overlooking other windows. At the bottom of the shaft was a filthy plastic roof covered with heaps of bird droppings.
Just as bad was the fact that the restaurant and the reception both closed at 8PM and the bar served no food. We arrived at 7:50PM and were turned away from the restaurant, going to bed after eating some crackers that we carried with us. To top it off, most of the other guests seemed to be over 70, giving the place the appearance of a nursing home. I guess that if you come in the summer, eat early and get a room with a nicer view you may have a better time.
Room Tip: Try for a room with a scenic view rather than an internal view of the enclosed shaft with bird dropp...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 November 2011
Thank you for taking the time to respond to your recent stay with us and your varied comments.
It is true that we do have some rooms that overlook the rear of the hotel and i only wish we had 82 that looked over the front to the park--that would be great. At this time of year just prior to closing for the winter we do reduce the opening times of certain areas due to the levels of business generated however we do endeavour to maintain a level of service acceptable to the public. We do have a very mixed bag of age groups that we cater for and we certainly are not reminiscent of an old folks home as you have commented on.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC