When we arrived we were told that "Late Rooms" had not sent our booking through and that there were NO rooms available. This was horrendous as there were 6 of us and 3 rooms booked! The person on the front desk was quite short with us but then said he had a couple of twin rooms and a single ? But the he found that he did infact have 3 rooms on the top floor (there is a lift). 2 of the rooms were ok, very much in need of some TLC, but our room was small and not particularly clean and a 4 foot bed (very cosy for 2 people)! Our ade double check your bookings and make sure the rooms have been updated. It wasn't cheap either £70.00 per night thankfully we only needed one night. Disappointing and definitely do not reccomend.

From start to finish the staff are wonderful, cheerful, helpful and friendly. My husband and i had a wonderful time there, the food was delicious hot and very quick to arrive. The suite was comfortable and clean. I would recommend this hotel highly and can't wait to return there, well done everyone.
ellie and mike attwood, cambridge.

Stayed for the weekend and we could not have been treated better, Well done to the Manager and his staff for really turning this hotel around. Also well done to Grand UK they have got a way to go in refurbishment but its well under way. The food we had was well above average and way ahead of the rival company at the Carlton. Nothing was too much trouble for any of the staff and we were greeted with freindly faces all weekend, For the price we paid we got a 5 star service at a 2 star price. If the refurbishment carries on the hotel will be the best.
Again thanks for a good weekend to all the staff

We visited the Nelson with a sports tour group and started with low expectations primarily because I've stayed in UK seaside hotels before. They always seem to be timemachines from another era, full of OAP's where getting a late drink means having a Horlicks after 9pm.
In many ways the Nelson lives up to this stereotype but the breakfast was good, our room reasonably spacious and the whole place kept clean & tidy. The evening menu could be described as 'traditional' although there was what the menu described as an 'International dish of the day'.....it was spagetti bolognese !! However to be fair the roast chicken was fine & not expensive.
As for the bar if you like an aging crooner singing Kenny Rodgers songs to an audience of 5 OAP's, two of whom are playing scrabble then this is the place for you.