I decided to upgrade to superior room for my two night business stay. The room was very poorly lit with just one lounge chair. The TV was not working on arrival but this was dealt with by the staff. A good sized TV but freeview channels are very limited. The cable based internet was not working and there was no Wi Fi. In this day and age it is unacceptable to not offer WiFi. I had specifically stated that I wanted internet use prior to booking the room with the hotel. I was loaned a dongle that could not handle even a simple email. The air conditioning did not work on heating so a noisy, low powered, supplementary heater had been screewed to the wall.
The bathroom was fairly nice but my shower was cold to luke warm in the morning and despite being reported, was the same the following morning.
The pool area is ok and the pool a nice temperature but the jacuzzi was out of order.
Food in the restaurant was excellent but expensive. On checking out I told the staff about my problems but I only received an "oh, sorry about that". Had I not have been in a hurry I would have taken the matter further. This hotel could be so much better!
- Hotel Langstone
