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Park Inn by Radisson Harlow – reviews, photos

3.0 of 5
Southern Way | M11 Jct 7, Harlow CM18 7BA, England
Hotel amenities
Park Inn by Radisson Harlow
Park Inn by Radisson Harlow
Park Inn by Radisson Harlow
Park Inn by Radisson Harlow
Park Inn by Radisson Harlow
Park Inn by Radisson Harlow
Ranked #5 of 9 hotels in Harlow
3.0 of 5 stars 78 Reviews
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78 reviews from our community

    Trip type
Traveller rating
    5
    22
    18
    18
    15
Date Rating
Clacton on sea
Senior Contributor
29 reviews 29 reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
“Two's company...four's a crowd!”
2 of 5 stars Reviewed 24 December 2011
3
people found this review helpful

First (and last) time in this hotel. First impression....... the car park, very very small spaces so much so that you just know other guests are going to open their doors into the side of your car doors! The car park was literally littered with fags ends.....especially outside the main entrance but not limited to! We walked into main reception area and there were tea and coffee rings on the clearly unclean glass tables. The coffee tables must have been cleared at some point but tables not wiped. The bar was clinical and soulless. It was like a throw back from the seventies. The carpets throughout the hotel were filthy...OMG!!!! disgusting! The room was ok...no more... But the very worst thing was the close encounter we had a 4am when complete strangers walked into out room with a load of suitcases and turned the light on.......we were mortified...thankfully we were asleep and not playing scrabble or other such games!!! lol Of course there is a more serious aspect to someone else being given access to a room already let out...in that they would also have access to all of your belongings had it been daytime and we had been out at the time of the accidental double booking of our room. Outrageous from a security aspect! Bed solid...as a rock...We ordered food from the bar, we both ordered steak Baguette and fries from the unappealing menu. The bagette was passable to be fair, but the promised fried onions were absent and the fries has been cooked in cold fat...so very unappetising. Would i recommend this hotel?...no! Would I stay there again? No! Take my advice and look elsewhere as it was not even cheap! Run while you can!!

  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Flamehairedandfeisty about Park Inn by Radisson Harlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Gardner, General Manager at Park Inn by Radisson Harlow, responded to this review
9 January 2012
Dear Guest
Thank you for completeing a review of the hotel. Clearly you highlight some problems and I would like the opportunity to investigate what you have said and have the opportunity to put matters right for you. Trip advisor obviously quite rightly do not hand out contact details so I really would appreciate it if you would contact me personally so I may address your concerns and issues and hopefully leave you with a much more positive impression.
Kind Regards
James Gardner
General Manager
Dir Line 01279 829932
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Dated depressing hotel”
1 of 5 stars Reviewed 5 December 2011 via mobile
1
person found this review helpful

The room was cold, rooms are tired, location is in the middle of nowhere- don't even bother. I was Booked into this hotel for business for 3 nights but after spending 5 mins here I booked somewhere else for the next 2 nights. This hotel really needs a total refurb. Of just close it altogether.
Also.... Wifi £14 a day?! Ridiculous.

  • Stayed December 2011
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask lizzie_mansfield about Park Inn by Radisson Harlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Gardner, General Manager at Park Inn by Radisson Harlow, responded to this review
9 January 2012
Dear Guest

Thank you for posting your review, i was sorry to read that you had not enjoyed your stay. I am please to say that we are getting some refurbishment work done as I reply and am confident this will improve matters for everyone.
I am also pleased to say that we have reviewed the cost of WiFi and you can now get 24hrs for £5.00 which I am sure you will agree is much better value for money.
I hope you will give me the opportunity to show you the improvements we have made when you are next in the area.
Regards
James Gardner
General Manager
01279 829932
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London, United Kingdom
Senior Contributor
31 reviews 31 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Tired looking Hotel”
3 of 5 stars Reviewed 13 November 2011
1
person found this review helpful

Having to use The Park Inn while visiting family, I was quite disappointed at the lack of ambience and care in maintenance of the hotel.

Staff greeted and interacted well, in particular given the environment they have to work in, but from walking in to reception, to finding my room, it had a very tired feeling about the place. There was also a strange smell, couldn't quite place what it was exactly, but it was throughout the hotel.

For the price, and just being there one night it was 'OK', but that was it. It certainly would not be my first choice if I am back in the area, rather last resort if it came to it.

If you have a choice, Id recommend looking for another hotel, but if its the only one avlaible, then you at least will have somewhere to put your head for a night.

A bit of investment, (which I understand is difficult these days) and the place would have a whole new lease of life, and in turn attract back more customers I believe.

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Gardner, General Manager at Park Inn by Radisson Harlow, responded to this review
21 November 2011
Thanks for your comments about the hotel and your thoughts about refurbishment. I am hopeing that some work will be done in 2012 and agree that it will make all the difference. On a positive note it was good to read that you had found the staff good we do try to give a good service to our customers
Regards
James Gardner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“LAST RESORT”
3 of 5 stars Reviewed 7 November 2011 via mobile
1
person found this review helpful

All Round terrible the rooms where in a very poor condition al a carte menu was very basic service very slow requested to move from bar area at ten thirty to reception area which was freezing so left and went to bed only thing going for this so called hotel is it's location but it falls well below Travelodge & Premier Inns.

  • Stayed October 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask tomt1230 about Park Inn by Radisson Harlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Gardner, General Manager at Park Inn by Radisson Harlow, responded to this review
21 November 2011
Thanks for your review. I am sorry that you did not enjoy your stay. We will work on the points you raised to make improvements for the future
Regards
James Gardner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Okay, but in need of refurbishment”
3 of 5 stars Reviewed 4 November 2011

This is a typical travellers' type of hotel, efficient but possessing zero character. My room was quiet & clean, with a good set of facilities (adjustable aircon, trouser press, flat screen TV, tea making tray, hair drier, several mirrors, bright bedside lights on swing arms), but the fitting & finishes looked rather tired (as did the outside of the hotel). The walk from reception down long corridors seemed endless, with a persistent institutional smell. The dining room and food were inoffensive, but distinctly average. Staff were friendly and helpful. Car parking was plentiful and close to the entrance. I didn't try the attached health club/swimming pool, amusingly named "Inaction". I'd stay at this hotel again, but not with any relish.

Room Tip: One near reception to avoid endless corridors
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  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Jax78 about Park Inn by Radisson Harlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James Gardner, General Manager at Park Inn by Radisson Harlow, responded to this review
21 November 2011
Thanks for your review, its always good to hear what our guests think.
I note you think the hotel need some tlc and am hopeful this will be happening early in 2012
Regards
James Gardner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Park Inn by Radisson Harlow

  • Harlow Park Inn
Address: Southern Way | M11 Jct 7, Harlow CM18 7BA, England
Price range (per night):* INR4,724 - 7,781

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