I cannot believe the negative reviews on here,yes its a bit faded but the room was clean the staff very friendly and the food just superb.

This hotel is, so I'm totld by the locals, the poor tired sister of the Queens Hotel which is owned by the same group KGQ Ltd.
On arrival you enter, which would have been in its earlier days very elaborate, but today is a large bland area with a staircase leading up what one would call a 'compact' reception area on the first floor. The stair carpet did not give a good first impression being thread bare on the treads and, in places, areas held together with black gaffer tape.
On arrival at the reception you have to telephone for a receptionist who, on arrival, was very efficient and pleasant.
My room, a double for single occupancy (£102.50p a night), was clean and pleasant with the usual facilities. and I could not fault the daily make up of the room.
The hotel has an elegant dining room which unfortunately was not in use during the week I stayed. Evening meals had to be taken in the lounge bar, missing out on the views across the harbour.
Food wise the meals were OK and on the large size, so you won't go hungary. Once ordered the barman then rushed off to the kitchens with the meal arriving with a speed that I wondered how the chef managed to produce the food in such a short time. I would think that most meals were ready prepared and then either pressure steamed or microwaved as required.
Overall I found the hotel, as I said earlier, rather tired looking and was certainly under staffed. The staff seem to double up. Talking to one of the staff it seems that they have trouble getting people to work the hours required.
Would I stay again? - I think I'll try the Queens next time

No part of the hotel is level with famous stone slabs of wind-sheltered Commercial Street and a spooky entrance leads to a double flight of stairs covered with a very worn carpet. The small staff double up on their various tasks, but appear when summoned. High ceilings and dreary wallpaper add to the depressing ambience, and strange Bar can avoided. The breakfast emerges in bits, with a struggle. Sadly, Shetland kippers were off the menu that day. The harbour can be seen, just, from the alcove in the Breakfast Room. This is not a touristy town, and hence perhaps times are hard, apart from the spin-off from the off-shore oil industry . Perhaps cash is not available for a make-over, or perhaps it is - the hotel is part of a diverse local group holding. Anyway, stay somewhere else.

This hotel is in an excellent location the rooms are ok very clean breakfast was all fresh some of the breakfast staff could have done with a clean up overall good hotel