I only stayed here for one night - checked in during the evening, took my key and opened the door to a room that reeked of smoke. Both the bedroom and the bathroom absolutely stunk; I couldn't have slept there and any clothes left hanging in the open wardrobe would have been unwearable. Back to reception to ask for another room. After waiting in reception while the two receptionists tried to find out if another room was available, I was asked to go back to my room and they would phone if they could find one. Back to the smoke hole. I was then called and told that there was another room and I could come to reception to pick up the key "if I wanted". Again back to reception. No apology, no offer to bring the key to me or help me in any way to move rooms.

The second room was okay - reasonable size, tea and coffee making facilities, hairdryer. The pillows were very thin though and the bathroom tap was loose. Oh, and just as I was settling down to sleep the radio alarm came on at midnight!

In fairness, when checking out the young woman on reception (who was not there the previous evening) did seem concerned that my stay had been less than satisfactory. I also accept that there is little hotels can do when guests insist on smoking in rooms (I can only surmise that the inconsiderate pig who previously occupied room 325 lives in a stinking hovel), but clearly nothing had been done to try to rid the room of the stink and the customer service was not great.

In summary, my one night stay was pretty poor, but could have been acceptable if not marred by the first room.

When visiting Shetland the hotel is something right out of 1970, concrete prefab. however inside the rooms are of a similiar standard as you would find in a Premier Inn. The bathroom has been recently updated. The rest of the decor is dark, giving it an overcast view throughout.
The food was of an adaquate standard, however for the price a little expensive, unfortunatley this seems to be the norm on Shetland.

We stayed here as a couple Didn't have dinner at the hotel, but our room was very nice, And completely spot-less.

We stayed in this hotel for two nights. Had a great room facing the Ferry terminal, and the bed was very comfortable. Although we did not have dinner in the hotel, the two breakfasts we had were excellent. The food was cooked to order and was excellent, along with a good selection of juices cereals etc.