DON'T BE A FOOL! SAVE YOURSELF! This certainly was not the four star accommodation it promised to be. We left within 10 minutes of arriving. We never met nor spoke to Mr Webster and he has never made contact with us to ask why we left. We were not met on arrival (17:30pm), we were not given a room key, the room was freezing and smelled very musty, the towels in the shower room were not clean, the shower cubicle door obviously did not operate properly as there was a dirty old shower curtain too,.... in fact I could probably go on - suffice to say this is NOT A FOUR STAR ESTABLISHMENT I would struggle at two. The best thing about this accommondation was the EXIT.

I thoroughly enjoyed my 3 night stay, where my timings were erratic due to work but I was accommodated in every way. Delicious breakfasts and evening meals to boot.

Upon arrival at around 3.30pm, my group was told that one of our rooms wasn't ready, but it later transpired that what that meant was that it hadn't been built yet! This was despite booking months in advance, however, it appeared that the owner had only just realised that he'd taken too many bookings (after scrapping a previous idea to build an extension). Upon further questioning as to where I would actually be sleeping, I was told that it would be in the owner's house but that the room hadn't been made up yet. After returning from dinner, I was shown to what was clearly a dumping ground / room for storage, within which there was a bed and not much else! I was also shown the family bathroom across the hall, which wasn't very clean and had no lock on the door. The next day when using the shower I was almost ambushed by the owner's wife who thought it was her grandson in there! After two nights I was told that I could have a proper room after some other guests had checked out, which was reasonably comfortable. Prior to this, however, the owner didn't even acknowledge the situation and not once did he ask if I was okay in my makeshift room.

Previous reviews refer to this guesthouse being disorganised and that's definitely how I would sum it up. In addition to the unbuilt room fiasco, despite being asked to complete a form with our breakfast order and preferred time, we regularly waited 30-40 minutes for the food to arrive.

Had Kirkwall's B&B's not been fully booked that weekend I would have definitely gone elsewhere. I wouldn't recommend this place - not sure how it was awarded 4 stars or the award winning breakfast!

I have to say that I largely agree with the last review - poor organisation lets this place down.
We arrived, as arranged, at around 5pm on the Friday to be greeted by the lady of the house stating that she hadn't known we were coming. I was handed a pile of towels and asked to take them to my room. The room itself was no more than adequate and was freezing cold. I assumed that this was because the thermostats were turned down and by the time it became apparent that this was not the case there was no-one in the building to complain to. I phoned 'John's mobile' ,as directed by a note on the reception desk , several times but got no reply. Eventually, after about 45 minutes of trying, I left a brusque message on his answerphone and we went out for a meal to warm up. That particular Friday was particularly cold with northerly gales and rain and a cold B& B was not what we needed! Fortunately, the rooms were warmer when we returned but our bathroom heater still didn't work (this was fixed the next day).
The following morning we went down for breakfast at the appointed time to be told that John was running late as he had slept in so there was no food ready for us. The breakfast, when it came, was nice but by this time I was wondering if they actually wanted guests as we were starting to feel like an inconvenience to them.
On the Sunday we returned at about 5pm to shower and change before going out to eat to find that the rooms hadn't been serviced as the owners had been out all day. Again not a good impression though ,in fairness, they had been done by the time we returned from our evening meal.
We too found the lounge over-run with laundry and the drive littered with assorted vehicles etc. It just wasn't welcoming at all and had a really 'shut up for the winter' feel about it but if that's the case, why take our booking?
I really don't know how this guest house has achieved it's 4 star status and i definitely would not go back. All in all it was a thoroughly disappointing experience from check in to check out.