Upon arrival at around 3.30pm, my group was told that one of our rooms wasn't ready, but it later transpired that what that meant was that it hadn't been built yet! This was despite booking months in advance, however, it appeared that the owner had only just realised that he'd taken too many bookings (after scrapping a previous idea to build an extension). Upon further questioning as to where I would actually be sleeping, I was told that it would be in the owner's house but that the room hadn't been made up yet. After returning from dinner, I was shown to what was clearly a dumping ground / room for storage, within which there was a bed and not much else! I was also shown the family bathroom across the hall, which wasn't very clean and had no lock on the door. The next day when using the shower I was almost ambushed by the owner's wife who thought it was her grandson in there! After two nights I was told that I could have a proper room after some other guests had checked out, which was reasonably comfortable. Prior to this, however, the owner didn't even acknowledge the situation and not once did he ask if I was okay in my makeshift room.
Previous reviews refer to this guesthouse being disorganised and that's definitely how I would sum it up. In addition to the unbuilt room fiasco, despite being asked to complete a form with our breakfast order and preferred time, we regularly waited 30-40 minutes for the food to arrive.
Had Kirkwall's B&B's not been fully booked that weekend I would have definitely gone elsewhere. I wouldn't recommend this place - not sure how it was awarded 4 stars or the award winning breakfast!
- Lav Rockha Hotel
