Hotel is set in the market place in a very nice small town nestled inbetween a charity shop and chinese restaurant (Great food). The car parking is not easy to find and is not lit at night with no security it is a lightly gravelled pot holed area round behind the chinese (300yds). You have to park outside the hotel drop of your baggage then take your car around the back to park. We stayed over the weekend and were not disturbed much by the market being set up in the morning, unloading the car in a narrow one vehicle wide one way system was awkward
The stairs up to the rooms was carpeted but needed a good cleaning. Our room was a nice size the floor like the rest of the hotel had oldie worldie feel with creaky uneven floors. The clothes had to be hung outside the only wardrobe as it was broken. The carpet and furniture in the room as with most of the hotel was very tired and in serious need of some TLC. The bar /lounge open fire was smoking and the whole place smelt of wood smoke. The menu was sparse and because we were bb + evening meal it was explained that only certain items on the menu could be eaten without paying extra. As it was the wives birthday we went for the Rib eye steak, wrong choice, it was flat, tasting nothing like steak and could have been used as soles for our shoes, veg was extra ( salad). It was replaced by another meal (belly pork) when we complained without any problems by the very good natured and helpful staff..
The following day we ate out at the Chinese Good move. As I said in the title with some Tender Loving Care internally it could be a jem once again.
Room Tip: Ask if the hotel has been redecorated lately and ask for rooms upstairs ovelooking the market place.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 March 2012
Dear Reviewer,,
Thanks for your feedback following your recent stay with us.
I was sorry to learn that you were disappointed with your stay. I can advise that the carpet has been shampooed.
In contrast to your comments I would add that our car park is not connected with the building as our hotel is more than 400 year old and unfortunately the concept of car was not even invented during those days. Hence we rent the closest area available to us.
I am sorry to know the bar was smoky as it often happens when we add coal to the fire and in regards to Dinner inclusive; we only have 3 dishes among 30 on extra supplement. I am truly sorry you didn’t enjoy your steak but again it is a very popular among Oakham as it is been locally produce.
I would like to thank you again for your comments as I have taken a great deal from your comments and it has been really beneficial to go through this with my team.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC