Spent the weekend here recently for a golf and spa break.
Upgraded room from standard to a suite with 4 poster bed. Room was lovely with plenty of space and lovely view of grounds.
At dinner whilst food was very good we had a MOUSE in the restaurant! Staff seemed non-plussed and didn't take this at all seriously. Not what you expect at any restaurant let alone one boasting 4 stars.
Golf is not great, only 9 holes and very little variety in holes.
Spa is again adequate but not great.
In view of cost there are much better options around and so will not be using again. Shame as a lovely setting and beautiful manor house.

As a Christmas treat we took our grown up children and partners to a three bedroom mews cottage from 23rd - 24th December 2011. Orange Cottage has good sized double rooms with one downstairs and had been freshly painted so the odour was still a little strong but we opened windows and it was bright and clean although the lounge is tight when six adults are all chilling. Bathrooms fabulous offering a shower cubicle as well as bath - suits both of us.
Had lovely brunch in brassiere, a swim, a couple of treatments and the cream tea via room service, in the evening a fabulous meal in the Manor accompanied by the piano player - atmostphere was lovely and staff helpful and friendly.
We use Eastwell Manor a fair amount - at least four times a year - and in 2011 the standard has definitely improved and remained constant.
A lovely start to Christmas and works for family celebrations - costing just over £1,000 for six adults in total - around £166 per person.

Eastwell Manor is a stunning mansion in beautiful gardens set in the idyllic Kent Countryside with far reaching views. Its looks rival Pennyhill Park, the Manoir, and other glorious English Country Houses. Sadly though it's service, cleanliness and staff are a million miles away from these establishments. The staff in the Manor huddle round reception and the arrival of guests is an inconvenience. We were there for a Christmas party and had a really disppointing evening. The food (which used to be terrific) is now poor to say the least. We waited ages between courses, the staff were trying to cover too many rooms and couldn't cope. They were poorly trained and much of the time we felt completely abandoned. The real sadness though is the Pavillion where the leisure facilities are situated. There is a large pool but nowhere to sit and relax unless you are having a spa treatment when you are allowed to use the upstairs lounge. The changing rooms are dirty and the lockers (which need a £) all have missing pins. The shower area was flooded and the spin drier was grimy and smelly. The Spa end of the pool is absolutely disgusting, some of the tiles are black with mould and the whole area smells of drains. The Pavillion staff could not care less and are unhelpful and rude. There is no-one to help in the gym, my husband had to ask other guests to show him how a machine worked. We were really disappointed. As previous visitors we felt the place was in need of a major overhaul. What a pity

I have stayed here a few times; everything is great, from quiet location, fantastic rooms, well designed gardens, fantastic food and the best breakfast.
my wife used the pool and spa, she adored it.
The staff understand about service, and it shows. From when you walk in to the overall service in the bar and restaurant, I can not fault it.