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Mercure Whately Hall Hotel – reviews, photos

3.0 of 5
17-19 Horse Fair, Banbury Cross, Banbury OX16 0AN, England
Hotel amenities
Mercure Whately Hall Hotel
Mercure Whately Hall Hotel
Mercure Whately Hall Hotel
Mercure Whately Hall Hotel
Mercure Whately Hall Hotel
Mercure Whately Hall Hotel
Ranked #8 of 12 hotels in Banbury
3.5 of 5 stars 194 Reviews
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194 reviews from our community

What travellers say about this hotel
  • Very good(18)
  • Car park(16)
  • Warm welcome(5)
  • Old building(5)
  • Short break(4)
  • So helpful(4)
  • Other guest(4)
  • Lovely stay(4)
  • Murder mystery(3)
  • Reception area(3)
Traveller rating
    46
    70
    44
    24
    10
Only show reviews for Family (16) | Couples (97) | Business (33)
Date Rating
Posted by an Accorhotels.com traveller
Daventry
1 review
“Birthday Treat”
5 of 5 stars Reviewed 6 February 2012

Arriving at the hotel we were impressed with the style and ambience of the decoration, furniture and fittings. The receptionist continued the feeling of welcome with her friendly and efficient service.
Part of the treat was to visit the cinema next door to the hotel for a performance of 'Warhorse' which lived up to our expectations.

The Hotel is very conveniently located in the centre of Banbury very near to the famous Banbury Cross.
We stayed for one night in the Balmoral Suite. The room was delightful, comfortable and well provisioned withTV, tea, coffee and bicuits. Wifi was available but not used. We bathed (plenty of very hot water) and slept very well.

The staff in the hotel were all polite, friendly and very helpful, and there was a lovely warm fire in the bar.

At the time we stayed the room rate was discounted by over 40%. This was the icing on the cake as we would have been very happy to pay full rate for the quality of comfort and service we received. We will definitely stay again.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhatleyHall, General Manager at Mercure Whately Hall Hotel, responded to this review
7 February 2012
Dear Guests,

I am very happy that your stay at Mercure Whately Hall Hotel was so pleasant, and that you had a great Birthday treat. I will be sure to pass on your kind comments regarding your stay and the staff to the whole team.
Thank you very much for taking the rime to post your commetns and I look forward to welcoming you back to mercure Whately Hall in the future.

Kind Regards

Michael Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxfordshire
Senior Contributor
46 reviews 46 reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
“Great location and outstanding staff.”
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

We booked off line as we had a wedding to attend close by and they were full. We are so glad we stayed here instead of the place where the reception was being held further down the road. We arrived at 10:30 Saturday morning and asked if it would be possible just to leave our bags and go to the wedding as we understand it is far to early to expect to room to be ready. The gentlemen on the desk, Thomas, said don't worry our suite directly above was not allocated last night so I will upgrade you into that. Well we could not have been more happier, 3 rooms all joined together, great bed and all for £59. Breakfast was offered via email at an extra £10 per head which we accepted and was fantastic. Free secure parking around the back, only advice I would say is if your arriving by 4x4 then you may struggle to get through the very narrow arch which passes through the hotel to the car park, obviously it was built for old stage coaches not huge gas consumers. We will certainly return.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SpikeOxfordshire about Mercure Whately Hall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhatleyHall, General Manager at Mercure Whately Hall Hotel, responded to this review
7 February 2012
Dear Guest,
Thank you very much for the lovely review you have left following your recent stay here at Mercure Whately Hall Hotel. I am glad that Thomas sorted out a room for you rather than you wait until another one was allocated for you and that you has an upgrade, we do always try to do as mcuh as we can to make a guests stay hassle free. It is true about the size of the entrance to the car park, slow and steady will get you through....

Once again thank you for taking the time to review your stay and we look forward to welcoming you back in the future.

Yours sincerely
Michael Williams
General Manager
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Uxbridge
Top Contributor
76 reviews 76 reviews
Reviews in 53 cities Reviews in 53 cities
65 helpful votes 65 helpful votes
“No ghosts here !!!”
3 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

Stayed here as part of a Red Letters Day offer of Dinner Bed & breakfast inclusive, Checkin was brisk & efficient. Allocated room over looking the road but after a few moments in the room (which was very nice) decided to change as the traffic was audible through the non double glazed windows.

Given room 52 which apparently has a ghost, thankfully I did not know this until after I read the hotel information directory the following morning although it was chilly perhaps eerily cold due to the ghost. Room was pleasant & large but a bit old fashioned. The radiator was under the window which was not much use after you closed the curtains for the night... there was no other form of heating which might have helped. Small fridge in cupboard along with biscuits & tea/coffee making facilities. Room over looked the rear on the hotel gardens which I assume would look very nice in the summer sun.

Bed was comfortable so slept well, despite the coldness of the room. Bathroom was clean & adequate but a tad on the old fashioned side again in keeping with the rest of the hotel. Floor boards were lovely & creaky which added to the character of the building. It was a shame to read there used to be a cocktail bar in the basement cellars many years ago but had to be closed owing to Health & Safety regulations'....

Ate dinner in the restaurant which is essentially a ballroom/hall which was very empty apart from 2 other parties. Waitress was friendly and quite oddly the catch/fish of the day was pangas, a Vietnamese white fish, so much for serving British as trumpeted in the hotel brochure. Starters of pate & smoked salmon were good as was the fish. Did not have desert as the offer was only a 2 course meal with wine.

Breakfast the next day was in the same room. No one was there to greet you when you arrived or to check your name off the guest register which was a bit odd considering they charge for breakfast normally. Breakfast items were warm rather than hot & some like the potato rostis were slight under cooked & stuck together but it was mostly acceptable. Tea & toast was brought to us after we ordered. There was a selection of cereals, cheeses & fruits along with some Banbury Cakes ( like an Eccles currant cake ) from the local bakery.

The location is great, right by Banbury Cross and with it own free car park out the back, perfect. It is right by the Odeon so easily spotted & the building itself is quite distinctive. Easy to walk to nearby bars & the big shopping centre. Nice place to stay but perhaps when the weather is warmer or bring your own heater

Room Tip: Away from the road & traffic noise
See more room tips
  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask UncleDom about Mercure Whately Hall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhatleyHall, General Manager at Mercure Whately Hall Hotel, responded to this review
7 February 2012
Dear Guest,
Thank you for your review of our Hotel, and I hope that you are happy that the Ghost did not appear for you? We do have secondary double glazing on the windows at the front of the hotel, but I appreciate that even with these it can be noisy at the front and due to the listed nature of the hotel we are unable to alter the main windows. I am very sorry that you were not warm, we do have portable heaters available from Reception, should you stay with us again please do not hesitate to ask for one. We are hoping to have a refurbishment of our accommodation this year to freshen up the rooms. I am very sorry that your breakfast experiance did not live up to our normal high standards and I will be sure to address this with our Food and Beverage Team.
Once again thank you for taking the time to review your comments and I do hope that we will have the pleasure of welcoming you back in the future.

Kind Regards
Michael Williams
General Manager
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Reading, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Lunch at Whateley Hall”
5 of 5 stars Reviewed 20 January 2012

Lunch at Whateley Hall was a very pleasant experience. The staff were very helpful and friendly and the fish was particularly good, full of flavour. Vegetables were fresh and properly cooked, no sogginess.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Service
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Ask Lindisfarnegirl about Mercure Whately Hall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhatleyHall, General Manager at Mercure Whately Hall Hotel, responded to this review
24 January 2012
Dear Lindisfarnegirl,

I would like to thank you for taking the time to review your recent lunch here at Mercure Whately Hall, Banbury and am so glad that you enjoyed you meal I will be sure to pass your comments onto the Restayrant and Kitchen Team.
Once again many thanks

Michael Williams
General Manager
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Posted by an Accorhotels.com traveller
Bristol
1 review
“Mercure Banbury”
2 of 5 stars Reviewed 9 January 2012

  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
WhatleyHall, General Manager at Mercure Whately Hall Hotel, responded to this review
24 January 2012
Dear Guest,
Thank you for taking time to review your recent stay here at Mercure Whately Hall, Banbury and I am truly sorry that your stay was not satisfactory. I have taken on board your comments regarding bedroom allocation and temperature in the bar area and addressed these with my team.
Once again my sincere apologies for a stay that was clearly below the normal high standards of service we pride ourselves upon offering here at Mercure Whately Hall.
Kind Regards
Michael Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

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Additional Information about Mercure Whately Hall Hotel

  • Accor Whately Hall Hotel
Address: 17-19 Horse Fair, Banbury Cross, Banbury OX16 0AN, England
Price range (per night):* INR4,391 - 7,670

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