We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Basildon – reviews, photos

3.0 of 5
Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
Hotel amenities
Special offer
Save on Hotel Packages!
Holiday Inn  Basildon
Ranked #5 of 7 hotels in Basildon
3.5 of 5 stars 70 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

70 reviews from our community

    Trip type
Traveller rating
    5
    25
    18
    15
    7
Date Rating
plymouth, mi
Top Contributor
65 reviews 65 reviews
Reviews in 53 cities Reviews in 53 cities
60 helpful votes 60 helpful votes
“Average, Functional but a Bit Tired”
3 of 5 stars Reviewed 11 February 2012

This hotel was fine for a quick business stay. The staff was friendly, there's a bar in the lobby that pours a good pint. The room was spacious, clean and comfortable enough, with a nice bed and a sofa. The bathroom was a little small but suited my needs fine.

The drawback is that it is just in need of some renovation. The carpet is old and worn. Same with the wallpaper and walls. Just needs some new love and we'd be happy!

It was nice that they give you a bottle each of sparkling water and regular water. Too bad the regular water in my room had been opened and was missing a gulp! Attention to detail, folks!

There's a couple of chain restaurants in the area - Pizza Hit and TGI Friday's, So if you're looking for something local you'll have to drive. We had breakfast in the hotel restaurant and the buffet was a notch above normal. They catered to American tasted but had plenty of British offerings too.

In the end, it was fine for a quick night of business travel, but not the kind of place or location I would consider for a vacation or getaway.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask adavici about Holiday Inn Basildon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Sharpe, Manager at Holiday Inn Basildon, responded to this review
15 March 2012
Dear Guest

Thank you so much for taking the time to comment on your experience with us on Trip Advisor.

I am pleased to see that the hotel offered everything that you needed and my team looked after you.

We do have a rolling maintenance programme in place to ensure that we keep on top of any fixtures and fittings that may need replacing or repairing.

I hope we can welcome you back in the future.

Kind Regards

Daniel Sharpe
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cologne, Germany
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Probably nice - 20 Years ago”
3 of 5 stars Reviewed 7 February 2012

One of those places that were booming approximately in the '80s, but did not see major renovation since then - and it shows.
Absolutely terrible price/value ratio - but that seems to go for all greater London area, so if you're looking for value for money go somewhere where you do not have to pay in Pounds.
But if you need to go to the area, you won't find much better places - not because this one is so good but because the others are about the same bad.

Room Tip: If you want a Non-Smoker unit, insist on that when making the booking - if you don't you may end...
See more room tips
  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Werner B about Holiday Inn Basildon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Sharpe, Manager at Holiday Inn Basildon, responded to this review
15 March 2012
Dear Mr Werner

I am sorry to read that you did not find the hotel good value for money, please be assured that we have a rolling maintenance and cleaning plan in place to ensure the hotel is kept in a good condition and offers everything our guests may require.

I hope that you may visit us again in the future and am i sure that your experience would be very different.

Kind Regards

Daniel Sharpe
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex UK
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“Standard Holiday Inn”
3 of 5 stars Reviewed 30 January 2012

Everything about this hotel is standard. Room was fine. Good night's sleep. Breakfast was the usual unappetising buffet of cooked breakfast lying under warm lights and looking like it had been there sometime.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Adrian_COLCHESTER about Holiday Inn Basildon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Sharpe, Manager at Holiday Inn Basildon, responded to this review
2 February 2012
Dear Adrian

Thank you for taking the time to share your experience at our hotel on Trip Advisor.

I must appolgise that the breakfast did not meet your expectations on that day. I will ensure that these comments are fed back to our breakfast team so that we can improve moving forward.

I was happy to read though that the room was good and you had a good nights sleep.

I hope to be able to welcome you back at some point in the future.

Kind Regards

Daniel Sharpe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crawley, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Pleasant and Professional”
4 of 5 stars Reviewed 24 January 2012

Stayed on the 22nd December 2011 due to a Funeral it was necessary to stay the night before, and location was good, although if not using a Satnav, a planned journey would be well advised to be organised as the Entertainment complex where the Hotel sits, could be a nightmare to find as like a New town of the Fifties, Basildon is very generously spread over Essex, so miss a turn and you could be looking at a Warehouse or office block as the road and area is one big industrial/Business park so take advice, and dont panic.Hotel food is good to average, could be cheaper, although check out the menu first, but a short walk away or drive within 2 minutes are a variety of restaurants and carverys which are reasonable.
Rooms exceptionally clean suited to business or short stay on route accomodation, Bathroom clean & tidy and provide all you need, Tea coffee at hand, comfortable bed, good TV, average price would not pay much more, so 8 out 10 is fair to say, so well done to all staff should they read this! Thanks it made the journey and visit, more comfortable in light of sad circumstances of the funeral the following day.

Room Tip: Rooms facing the lake are nice for view and possibly quieter, but generally I am sure all are of a g...
See more room tips
  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by SusseXFactor for Basildon
Ask SusseXFactor about Holiday Inn Basildon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Sharpe, Manager at Holiday Inn Basildon, responded to this review
2 February 2012
Dear Valued Guest

Thank you so much for the kind comments regarding your stay with us.

It is great to read that my team and the hotel offered you the service and facilties that were needed during a sad time for you.

Just to let you know we are always taking on board feedback on how we can better improve our product so your comments about the menu pricing will be fed back up the line.

I hope to welcome you back in the future ,under better circumstances next time

Kind Regards

Daniel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Good value”
3 of 5 stars Reviewed 15 January 2012

Been here many times before on business. Hotel is next to often busy leisure park. Rooms are basic. No complaints but would not want to be here more than a few days.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask JohnGMac about Holiday Inn Basildon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Sharpe, Manager at Holiday Inn Basildon, responded to this review
19 January 2012
Dear John

Thank you for taking the time to comment on your many visits to us here at Basildon Holiday Inn.

Although it is great to read that you view us as good value, i would welcome the opportunity to here form you on what we could do for you in particular to make your stay, that more enjoyable.

I look forward to hearing from you.

Kind Regards

Daniel

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Holiday Inn Basildon also viewed

Premier Inn Basildon Festival Park
4 of 5 stars 32 Reviews
Basildon, Essex
Show Prices ABS:HotelCheckRates-d570100?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Campanile Hotel Basildon - East of London
2.5 of 5 stars 58 Reviews
Basildon, Essex
Show Prices ABS:HotelCheckRates-d193287?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Premier Inn Basildon Rayleigh
4 of 5 stars 58 Reviews
Basildon, Essex
Show Prices ABS:HotelCheckRates-d259553?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 7 hotels in Basildon, ranked by popularity »

Been to Holiday Inn Basildon? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Holiday Inn Basildon

  • Holiday Inn Basildon
  • Basildon Holiday Inn
Address: Waterfront Walk | Cranes Farm Road, Basildon SS14 3DG, England
Price range (per night):* INR4,891 - 12,061

Owners: What's your side of the story?

If you own or manage Holiday Inn Basildon, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Holiday Inn  Basildon
Show the lowest price for this hotel (from our partners)
Show Prices