I was very disappointed with a major aspect of my stay - I'm vegetarian, and felt that the hotel did not cater for me well at all. (I visited with a coach party - the coach operator had been advised of my dietary requirements when I booked.)
Firstly, there was no vegetarian breakfast - rather than the cooked breakfast offered to all other guests, I had to make do with the 'side' dishes, usually only one available at a time: baked beans OR mushrooms OR tomatoes. (The tomatoes were tinned, and clearly cheap.)
Secondly, the evening meal was described as "five-course" but on several occasions there was no vegetarian starter available, and twice the soup course was chicken - no alternative available. Therefore, I paid for a five-course meal every night, but it could not be provided.
Thirdly, re: the main course for the evening meal: I'd like to describe the vegetarian choice but as there was only one main dish suitable for vegetarians each night, it wasn't a *choice* at all! The main courses were extremely poorly judged, and with the exception of a cheese and onion quiche, all served with hot vegetables when salad would have been much more appropriate. Most damningly, I was served the same dish *three times* during my stay - I don't think I'll ever touch vegetable lasagne again.
Fourthly, the hotel advertises Wednesday as a special Scottish night - haggis is served as a starter, and piped then toasted in with great ceremony. Guess what? No vegetarian option for that course at all! So I sat hungry and annoyed through this spectacle, feeling extremely out of place. (Vegetarian haggis is easily and widely available.)
Finally, no menus indicated which items were suitable for vegetarians, so I had to keep asking the over-worked waiting staff to check with the chef. This clearly annoyed them, and also held up service for the other guests. May I suggest that the people producing the menu use the standard "V" to indicate which items are suitable for vegetarians to eat.
I'm torn writing this damning review because in many other respects the hotel was ideal: very close to the waterfront with an immaculately kept garden. However, if I'd known in advance that I was going to eat so badly I would have thought twice about coming here. I paid the same amount for my holiday as everyone else in my party but feel I did not enjoy the same value for my holiday. Vegetarianism is a common dietary choice, and a hotel that wants to attract high ratings really should make more of an effort to cater in a decent manner.
PS I also stayed in infamous Room 42 !! The view was lovely, but the bed had collapsed on the right-hand side. I'm glad I had the room to myself so didn't need to sleep on that side.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 August 2011
Dear Guest
I would like to take this opportunity thank you for taking the time to leave your feedback on Trip Advisor and also to offer you my sincere apologies regarding the issues you have experienced at our hotel.
I would like to reassure you that feedback of this kind is very rare and I have investigated each of your points in detail to ensure that you or any of our other guests do not experience such service again.
Our aim is to ensure that all of our guests come and have an outstanding holiday, and of course your food options are a big part of this.
I have taken the appropriate action in dealing with chefs regarding the menu options they presented you with the week of your stay. I only wish I had been aware of this during your stay as i could have intervened and ensured that you were being presented with the standard and variety of choices the rest of the party were.
I would welcome the opportunity to welcome you back to the hotel once again and show you that this is not a regular occurrence, and that we can get things right. you did mention that you had an enjoyable stay taking this out of the equation and i would like the opportunity to make up for the only downfall in an otherwise enjoyable holiday if you would give another opportunity.
Please do not hesitate to contact us directly if you wish to discuss this in more detail.
In the meantime if there is anything we can do to assist you please do not hesitate to contact us directly at 01369 704070 or please email us at manoj@sgehotels.com.
Kindest Regards
Manoj Cancar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC