we booked a xmas party here and paid upfront £450.it snowed really badly and all taxis cancelled any trips.i phoned during the day to see what was happening only to be told that the booking couldnt be cancelled or rescheduled as the food had been cooked.they also said that no other people had phoned to cancel.as i lived fairly close by i and 2 friends walked there.so out of the party of 25 only 3 of us could get there.and when we got there there were only 2/3 of all the other groups that had booked.we knew the dj who was there and insisted that he was given one of the 22 meals that we paid for and didnt eat.that was done but when a dessert was asked for it was refused.the starter was ok but the roast was rubbish.i wrote a letter of complaint because we'd lost so much money thro not our fault and the hotel had lost nothing.and guess what?no reply of course.i will return when there is a change of ownership to someone with integrity.it wasnt their fault that it snowed BUT IT WASNT OURS EITHER.

We stayed at Wards hotel for one night as we were attending a wedding there. We arranged to check in at midday so we could change before going to the church. When we arrived (1pm) we were very dissapointed with the general cleanliness and upkeep of both the exterior and interior of the building. We had to go and look for someone to check us in as there was nobody there, the room hadn't been cleaned, it was disgracefuly dirty. The whole building is falling apart. I'm not going to waste my time saying anymore, except DON'T WASTE YOUR MONEY HERE!!!

Superb family hotel.Best in Folkestone.Good value great service.