I've just returned from a 4 night stay at the hotel on my first ever British coach trip. On the down side the TV was poor - indoor aerial with variable reception, only 4 channels and no remote control - and while we had an ensuite toilet and shower the hand basin was in the bedroom, which we didn't like (apparently not all rooms are like this). Duvets rather than blankets would have been welcome. However the room was a good size and very clean.
The food was very good - much better than we expected for the price that we paid. All the staff were friendly and helpful, especially the fair haired waitress who looked after us very well all week.
We wanted a bargain break and this week has been great value for money. If we wanted a 4 star break then we'd expect to pay 4 star prices!

Stayed at this hotel over the new year with fourteen other friends!!! It is the worst hotel any of us have ever stayed in. Old and dirty fittings and furnishings, filthy windows, leaking ceilings, broken shower rails, soiled seating and much more. On a betted note food average and nice staff in the dinning roon.Will NOT be returning.

Thank goodness it was only one night. The bedroom had threadbare sheets, curtains hanging off, showerhead hanging off , no hot water. The bathroom door didnt fit properly, so i could see my room mate who was sat in bed whilst i was sitting on the loo.The room was shabby to say the least.Our friends next door were convinced they had seen a mouse and its traces were apparent. Their room was no better. We had to choose our dinner option on checking in for the information of chef. Well the "reheater of food". Packet soup , tinned potatoes and peas and a frozen gateaux of some sort for dessert. What a treat for my weekend away. This hotel is trapped in the seventies and doesnt look like it has been touched since. The evening entertaiment was called "Sly" who dropped his guitar and the music kept playing artist. The only positive I can say is that the waitresses were very friendly and we had a free bar.

excellent customer service,warm n friendly from the moment we stepped through the door.i was taken ill on my visit and phil the barman looked after me tremendously ,my husband was very impressed.the waiters/waitresses always prompt ,service with a smile always eager to please.hotel rooms cleaned .not a fantastic looking hotel but would stay here before going to the more expensive hotels ,the salibury is value for money.