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The Burlington Hotel – reviews, photos

3.0 of 5
Earls Avenue, CT20 2HR, England
Hotel amenities
The Burlington Hotel
The Burlington Hotel
The Burlington Hotel
The Burlington Hotel
The Burlington Hotel
The Burlington Hotel
Ranked #4 of 13 hotels in Folkestone
3.5 of 5 stars 109 Reviews
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109 reviews from our community

    Trip type
Traveller rating
    21
    37
    27
    16
    8
Date Rating
kefalonia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Late arrivals”
5 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

Arrived at approx 11.30pm, after riding a motorbike from greece, and getting off the ferry from calais, asked the night receptionist if they had a room available, no problems,
Fancied a nice cold beer, but bar was closed, this was no problem either, the guy (ARAF), opened the bar and pull me two pints of guiness to take to my room, we also mentioned that we were a little hungry, this was no problem either, the hotel had stopped doing food, so araf arranged a takeaway to be delivered, nothing was too much trouble for this guy, what a star!!!!,
We have stayed at this hotel once before in 2010, and were very pleased, thats why we returned, full of character, plenty of parking, and helpful staff, what more can a person want, next time we are in folkestone we will certainly stay here again, and thankyou araf for the doner kebab takeout, a great idea!!

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mskef17 about The Burlington Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Gorgeous hotel, right on the sea-front :D”
4 of 5 stars Reviewed 13 November 2011
1
person found this review helpful

We stayed at the Burlington for a weekend break to see family and it was lovely. The hotel is beautiful on the outside & beautiful on the inside; truly full of character. We got a cheap rate for the room and for the price we were very pleased. Had we have paid more I would have expected less wear & tear on the room as a small bit of the wallpaper had peeled away and the radiator could have done with a fresh coat of paint, however, I think in such a hotel it is all part of the experience. I was really impressed by the cleanliness of the hotel, especially the bathroom, which is very important! I looked in all of the corners and they were spotless, there was no mould or damp anywhere, and I was very impressed. I would most definitely stay there again, however, my final suggestion would be that internet access would be improved, connection was very on and off, but again, that is a very small negative compared to the overall positives.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask GavinRebekah about The Burlington Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gravesend, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Tired hotel situated in a lovely area”
4 of 5 stars Reviewed 28 October 2011
1
person found this review helpful

Stayed at this hotel in the middle of October as a cheap getaway, booked ahead you can find a room really cheap. The rooms seem to be half way there with the refurbishment, but little things like drawers being half-painted really seemed to let it down. The staff were friendly, they explained everything well and I couldn't of asked for more. The hotel is situated in a lovely position with a minute walk from the beach. Looking around Folkestone I really couldn't see a hotel better than the Burlington within walking distance from the town centre. Really enjoyed the stay and I would recommend it for people looking for a quick getaway or who are looking for a quick stop who are travelling via the Channel Tunnel.

Room Tip: Ask if room is next to lifts, as this can be noisy and wake you up in the early hours
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AdamY580415 about The Burlington Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herne Bay, Kent
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Tired...but reasonable value”
3 of 5 stars Reviewed 16 October 2011
1
person found this review helpful

Check was efficient and the counter staff were polite. Reception area and the bar have a certain faded charm. Returning back from our evening, we were informed the bar closed at 11! Practically unheard of in a hotel of this size. The night porter, however will gladly make you a drink at any time, nice, but its not the same.

Its a great building with many interesting features but could do with a sympathetic refurbishment. Our room had been refurbished on a budget. Paid £100 for a "de luxe" room, hmmm...no aircon in a room described as de luxe? Room was quite small and the furniture was low quality...bare chipboard sidetables with a fabric throw over them....poorly constructed bedroom units and domestic quality fittings in the bathroom, which was huge by the way so why the tiny shower cubicle?

All in all was reasonable value for money and will probably stay again, it NEARLY worth the money, the owners just need to have a bit more understanding of the word "de luxe"

Room Tip: In the summer get a room on the north side as there is no aircon
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  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LizziD about The Burlington Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at The Burlington Hotel, responded to this review
19 October 2011
Dear Guest,
Thank you for your review.
I am pleased to hear your stay was reasonable value for money and hope to see you again at the Burlington, where we will be more than happy to allocate you another type of superior room. Please note the wording Deluxe room has replaced what was called a Superior room, due to internet booking standards. Our superior rooms are more spacious than standard rooms and often offer sea views. Regarding the bar service, please note hotel residents can be served all night in the lounge, although the bar counter itself is locked after 11pm for security reasons.
Yours sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Helens, United Kingdom
1 review
“overvharging”
3 of 5 stars Reviewed 15 October 2011

prior to travelling on the calais ferry we stayed at the burlington and to be quite honest we really enjoyed our night stay there with out pet dog we had booked on line and we were charged £42.00 PLUS A £10.00 fee for our pet.however on are return to the U.K. seven months later we arrived early hours in the morning 01-45 and decided to stay again at the burlington arriving there about 02-45 in the early hours both really tired and suffering from fatigue considering i had driven non stop from germany the night clerk told us we would have to pay £85.00 for a room plus £30.00 for our pet which we thought was a complete rip off bearing in mind what we had payed earlier on in the year the clerk informed us it was not his fault and it was company policy for the charges we decided rather then get ripped off we would continue our journey back home ,although i cannot fault the level of stay at the hotel we will not stay there again

  • Stayed October 2011, travelled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask keith199 about The Burlington Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General Manager, General Manager at The Burlington Hotel, responded to this review
19 October 2011
Dear Guest,
Thank you for your review.
I am sorry you did not stay at the Burlington due to the higher room rate on this occasion. As you mentioned, you enjoyed a very good rate on your last stay because you booked in advance and this was during a quiet period. Like all hotels, our rates fluctuate depending on the season, date and occupancy of the hotel and it is recommended to make an advance booking to enjoy the best available rate. This can be done directly with the hotel or online to offer you discounted rates such as advance purchase rates. Unfortunately you did not book on your last visit and the rate available for that night was £85.00 which was our standard rate for this period.
Regarding the pet charge, there is a charge of £10 per night and I can only assume there was miscommunication from the night receptionist and this will be addressed. I would like to apologise for any inconvenience caused.
Yours sincerely.
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Additional Information about The Burlington Hotel

  • Burlington Hotel Folkestone
Address: Earls Avenue, CT20 2HR, England
Price range (per night):* INR5,058 - 9,004

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