We stayed a while ago here and it was so appalling we wrote and complained to Head Office who promised changes would be made. Reading these most recent reviews it seems that has not happened.
My OH and I stayed there with my elderly parents for a couple of nights. On arrival the receptionist was particularly unhelpful spending an extremely long time on what appeared to be a private call while we all hung around waiting. And no apology when she actually turned her attention to us. There seems to be one small communal area, more like a corridor really and a scruffy bar. The rooms were not ready for us at the set times but again no apology and no offer of looking after our bags so we could go out.
The bedrooms are nice and large but so dated they are depressing. A mouse appeared in my parents room so they complained and were moved and at 1 o'clock in the morning it was apparently essential the room next to them (with shared connecting door) was loudly prepared for a conference with much laughter and door banging.
We were heading out later so wanted a bar snack. The hotel was hosting a large office Christmas party and so we were made to feel a complete inconvenience and had to sit in the depressing waiting area. After much eye-rolling and sighing the waitress brought a menu. My toasted tuna sandwich consisted of white flabby untoasted bread with lukewarm mashed up tinned tuna. My mother's omelette was burnt - when she pointed this out she was told by the charming waitress 'well it's coming up to Christmas and we're busy - what do you expect?' . (More sighing and eye-rolling).
At 3am room service came banging on the door (they had got the wrong room) and went off without apologising.
Breakfast was OK in that nothing terrible happened.
If you are after a thoroughly miserable and depressing experience, and want to feel you are a nuisance and in the way, this is the place for you. And you pay for it!