We stayed at this Hotel and found everything fine for the price we were here for 2 a weekend to attend a family function being held in Luton from the first contact and booking by phone the Deal was on and evening meal that was included was Tops the staff very friendly and the room we had was Huge and warm .buffet style breakfast was excellent,and Grill served at your table well worth staying here ,close to airport and cental to Luton

I would loved to have spent my wedding night at this hotel but due to no one answering the phone and trying to book it "too far in advance" I was told that all the rooms were suddenly gone 5 minutes before I rang. Which isn't even convincing. After having rung them in total about 7 times waaaay in advance I still came away with no booking!

Best ever hotel! Staff friendly and attentive. Rooms unique, clean and comfortable. Food is good.

My family's stay there for 2 nights in August 2011 has left very mixed feelings. What I have rated as poor is not a hotel per se but our stay there. It might well be that what we identified as problems during our stay are of no importance to some but matters a lot more to others as they did to us.

1) Rooms.

What's pretty much unique about this property, I guess, is that there are rooms and rooms there. It so happened that we stayed in rooms three meters away on the first and the second night but our feeling was we stayed at the different planets.

Room 102 is a family room with two beds, a bunch of ancient furniture, creaking doors, laminated and also creaking plastic floor, smallish – I mean it – shower cabin, outdated lamp-tube TV set and really big and not fully closing windows with a couple of window-blades broken at edges. We heard a lot of noise from round-the-clock traffic on the Bedford freeway and fast moving night trains on the London-Bedford railway link both not farther than 100 m from the room windows. As a result, we could not sleep on the first night at all. In addition, there is no Wi-Fi reception there (which is not in fact promised by the hotel in rooms).

Room 105 (or 108, don’t remember exactly now – located three steps to the left on the exit of the room 102 anyway) we occupied on the second night is on the opposite, backyard side of the building. After the sleepless night, we complained about the noise, asked for and were granted a move away from 102. The new room was smaller but well renovated with a queen size bed, flat screen TV and a much smaller but modern metal-plastic window. Wi-Fi access was perfect in the room.

The room had its own hiccups though. First, there is an enormous kitchen fridge installed right below it and we could hear that at night pretty well. Second, it looked like a laundry was in making at night b/c we heard a distinct type of noise and vibrations (even after we asked to turn the fridge off) and felt washing powder smell outside the window. The guy on the night duty who helped us with the fridge, denied any idea of the laundry on the premises but could not offer any explanation of the noise and vibration we heard. Aren’t night electricity tariffs in the UK cheaper than during day time?

2) Food.

Having read many positive reviews of the food served in the hotel on TripAdvisor, we decided to order some dinner on the second night. I came down to the restaurant to make an order which was later delivered to our room. After extensive questioning, I have ordered Vegetarian Dopiazia and Lamb Roghan Gosh for main courses. What a mistake! Both orders came in incredibly spicy, nearly impossible to eat. They might have been delicious if not that spicy. If you look up the menu on the hotel website yourself, you would see nothing there about our order that would make you suspect any surprises. Well, I spoke with waitress about the menu and the order for some 5 minutes: nothing has been mentioned which would have alarmed me to the idea of the clearly excessive amounts of chili or curry in their dishes. That’s not what I would rate acceptable in the hotel that positions itself as a “Gastrotel”.