As a Platinum Priority member I was not made at all welcome I asked for an upgrade but was told no upgrades available. When I called central reservations they were only too happy to let me book an executive room! Girl on Check In really could not be bothered. Room on top floor was very small, dated and smelt as if it had been a smoking room, decor and furniture tired and tatty. For the price I paid I expect much better, will not stay again. Cannot comment on food as did not eat.

As a regular user of Holiday Inn's I must say this is one of the worst ive used, poor standards, staff who couldnt seem to care less and a hotel in need of improvements.

My room was about the size of a cupboard, with a slanting roof across the whole room, during the night I got out one side of the bed and hit my head off the roof in the dark, seems all rooms on the top floor are like this, as they say you couldnt swing a cat in the room, end of the bed was almost against the stand for the tv and a desk in the corner couldnt even get the chair out from under it due to it being jammed in between. So id certainly avoid the top floor.

The tv was ancient crt, each side of the picture was off the screen making it pointless to watch.

Staff were constantly using the very small customer lift, only one lift which held about 4 people, I found a staff member with a lift full of boxes of wheetabix meaning i had to wait till she went down to ground floor to empty it before it came back up for customers to use. Isnt there a service lift?

The breakfast was dreadful considering the cost, you are made to go and get every item yourself - not even cups were on the tables or tea / coffee brought to you. On this day the food wasnt nice, the baked beans seemed to have had pepper mixed in somehow.

Also no barrier when you enter the car park but there is one when you exit at the other end which needs a code, the staff hadnt said about this which meant I had to come back in to get the code as did other people I saw attempting to leave, the staff could at least mention that a code is needed to get out rather than relaying on a notice at the other side of the reception desk from where I checked out.

I attempted to complain at check out and made reference to making a trip advisor review and was told by the duty manager "do it if you like as its me who replies to them anyway"

Seems to me every Holiday Inn which has previously been another brand is very poor standard wise. This was a Moat House and another couple of very poor ones like Northampton West and Ipswich were Marriots, seems like these chains sell poor quality hotels off and IHG pick them up and do nothing about the standards.

I certainly wont stay here again

Room nicely appointed, though not large. Lovely deep bath. Old CRT television with limited channels. WiFi overpriced.
Public areas were pleasant enough.
Restaurant food was just above average, although service was slow and not very attentive.
Biggest problem was the bed squeaking every time I moved!!

First thing: the staff here are great, which makes up for a lot of the niggles.

I stayed here for 3 nights on business, so I didn't get to see the gym facilities! There is plenty of car parking, and the bar area is comfortable and welcoming.

The rooms are rather small, and in the first room I checked into, the TV was faulty (kept switching itself off), and so was the shower. Reception were very helpful and assigned me another, different, room on the second day. However this room, though comfy, was even smaller! The bed barely fit across the room. And the shower wasn't a great deal better, I'm afraid.

A big problem I found was internet access. Incredibly, the hotel is asking £10 for a 256kbps connection - this would be hilarious if it wasn't so poor. You could also pay £15 for a 'premium' 1Mbit connection. I've never heard of such outdated, pathetic service. I had my mobile dongle with me, but the reception was very bad - not the hotel's fault, obviously, but considering their own connection and prices, I simply couldn't justify staying in this hotel for business again.

The selection of TV Channels is astonishingly bad - not even close to Freeview. Essentially it's the 5 major terrestrial channels, plus Sky1, and CBBC. Obviously if you're travelling with family or friends then this isn't relevant, but most of the travellers here are on business and I'd like to be able to watch a decent choice of channels, thanks!

The room service menu offers a selection of cold sandwiches (or a toasted club sandwich), pizzas, baked potatoes, salads and rather expensive mains. The tray charge here is £3 - sounds bad but it's about average compared to other hotels.
The food came quickly, and was always very fresh and the order was correct every time. I'd particularly recommend the club sandwich and the Eton Mess dessert, this was smashing. The skinny fries are rubbish - go for the chunky chips every time. However I felt that asking £5 for a fruit salad (most of the desserts are £5 or more) is, frankly, taking the mickey, especially since it's free at breakfast!

The air conditioning is overly complicated to say the least - it seemed to veer between too hot and a bit draughty/not warm enough, even when I only altered the thermostat by 1 degree. And be warned - the desk has been positioned directly under the aircon path, so no matter what, you're going to be sitting in an irritating draught of moving air. This was the case in both rooms.

Breakfast was generally very good - wide selection of hot and cold food. I rate hotels on how fresh/plentiful/varied the fruit salad is. And on 2 out of the 3 breakfasts I had, this was great. However on one day it clearly hadn't been refilled for a looooooong time, and on a couple of the days, the milk provided for cereal was *warm*. Bizarre and rather offputting. The orange juice is cheap and rather naff from a machine, but it was ice cold and there's lots of it. However, overall I thought the breakfast was well above average - a free Independent newspaper is very welcome, too.

Check out was efficient and friendly, so I'm rating this hotel as three stars - one each for the food, comfy bed, and good location. Shame about the TV, small rooms, and lack of internet access.