Just returned from this hotel and found everything to be excellent. We were on a National Holidays weekend and it really was value for money. The leisure centre and gymn facilities were first class as was the food and service. All the staff were efficient , patient and polite from the reception to the bar staff not forgetting the waiters and waitresses. I would definitely recommend this hotel.

A rather dated hotel which could do with some serious investment for refurbishment. Access is via the shopping centre car park - up several levels and then across a link ramp to the car park adjoing the hotel. The room I was in was fine - if rather small. The en-suite bathroom was very good, but again very small. The gap between the end of the bed and the cabinet containing the ironing board was also small meaning that ironing a shirt was an interesting experience.
Food quality from the Hotel was very good. Bed was comfortable. Service was just about acceptable, though not outstanding. My experience here was not helped by the fact that the agency I booked through emailed me later on departure day to say that the Hotel thought I was a no-show. Just as well I was able to write back and give the invoice number and room number that I had been staying in. Would I go back? If I had to - Yes. Out of choice - No.

To whom it may concern,

I am a Corporate/Business Jet Pilot for a major U.S. Corporation and recently stayed at this hotel during a stop at the Luton Airport. The hotel provides complimentary wireless in-room service, but unfortunately on the day of our stay, the entire system, through a specific British wireless service provider, was inoperative. The hotel staff tried to reset their system (on the roof) to no avail.
By late morning of our departure day (pm takeoff to the USA), we still had no computer access. I asked to speak with a manager and at that point I was introduced to Mr. Mark Bryant (Operations Manager). I shared with him that I needed to spend an hour or two online with my laptop in order to do some needed aviation “weather checking” and flight planning, and that I also had some critical office work to accomplish for my company. Mr. Bryant took his own time to bring me back to an unused office where there was a high-speed cable hookup I might use. He checked back on me and even assisted in configuring my laptop to allow access to the server, which I had not decoded. His help and time were greatly appreciated and I simply want to express that this manager went above and beyond in customer service and that it paid great dividends for me.

Again, thank you Menzies Strathmore, and thank you to Mr. Bryant.

Captain Tim...

We have just returned after another lovely weekend at this hotel. It is so central to airport, shopping mall, lovely restaurants and pubs we could not ask for more. Staff were very helpful and we had a beautiful meal there one evening. Keep up the good work!!! We will be back.........