I have found the response to my several enquiries (over two months) absolutely appalling. I contacted the Kildare Lodge twice via email in July and August 2010, for a proposed booking to take place in October 2010. Neither email was answered. I then telephoned the establishment, and got a short, abrupt reply, which did not answer my requests. However, I persevered, and emailed again twice during very early October - this was to be a booking for a very important sentimental trip for my husband and I on our Wedding Anniversary on October 22nd. I requested further details of perhaps a sample Menu for the Anniversary Dinner. Again, I had no reply at all to either email. I again telephoned, and was told "Oh, I've been too busy to look at emails - I'll do it tonight".
I then received a brief and almost rude email saying, "Well, we are full anyway, so you can't come".
I am absolutely appalled at this - and the Kildare Lodge would now be the very last place I would want to book.
We are going to France for the Anniversary Weekend instead, where we know we will be treated with respect and courtesy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 October 2010
I am both dismayed and surprised at the attitude you have taken to my e.mail which informed you that we were fully booked at the time you wanted to stay. I can only put this down to dissappointment on your part as I certainly did not tell you "we're full anyway so you can't come". I hope your French experience will be an enjoyable one and you have a Happy Anniversary.
Regards
Sarah
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC