We booked through the Internet for 2 nights B&B stay in this "Hotel" If I had walked past this dump I would not have stayed - the outside of the rooms were as dirty as the insides, windows filthy, wardrobe dirty inside with hanging wires and paint pots on the shelf inside!
"Castle view "- only if you craned your neck to the right of the very large windows - we propped open the sash window with a paint pot (it did come in handy!) No drawers anywhere,broken curtain rail (fell off when opening curtains)broken shower ,water went everywhere except onto you! The designer Bedding - Mmmm clean inside but dirty cover on the top - no notices anywhere to inform where to go in case of fire!!
It was our Anniversary on the 12th and we thought the irish night would be brilliant but guess what! no irish music on Wednesday as it said on the Website yet another nail in the Merchants coffin!! The Guiness was poor they served as well. If we could have booked somewhere else for the night we would have done -
Sorry Merchant you are going to have to get your act together this could have been a top class place!!
Worst thing of all was the breakfast taken further up the road at a Cafe! was not made aware of that until we booked in that afternoon!

we waited 20 minutes at the bar to check in, everyone around was getting served but us so i spoke up.....the bar man, was the most rudest, arrogant person you will ever meet and if they had not had our card details we would have walked out there and then.
the pub is filthy, the staff ....should be looking for other jobs.
The room was on the 5th floor, it was clean, tidy and had a beautiful sea view as promised...we cannot fault the room.
However we were given the keys and pratically dumped with no breakfast details given....we did find the cafe did breakfast and wow it was wonderful.. we had to push keys through pub door as it was closed when we left at 11.40am!!!!
For a clean room this is great...for friendly staff...forget it

well what can i say i read the review on this page and was not sure what to expect thankfully i was very surprised the rooms were large with towels tv/dvd player tea/coffee making and basically you check in at the bar are given the keys and taken to the room and they tell you that the breakfast is at the cafe two shops up in the morning excellent it is as well and basically was left to it for two days to come and go as you pleased will be booking again this year defiantly also you must go on the ghost hunt on a Thursday at 8.30 meet outside the golden ball the tour guide is excellent its 1 hour of fun at £3 each its a must never stopped laughing the guy is a star

I read the review on trip advisor about this hotel and I cannot believe it is the same place that I stayed. The rooms were large and clean and very well appointed. Ours had a wonderful sea view. The decor is very tasteful, there was a tv/dvd in the room.

The staff cannot do enough to help you and the irish bar below adjacent to the hotel is a fantastic place with live music.

I dont usually write reviews but in this instance I thought I must as the poor hotel sounds awful and it really really isnt, it is very nice and a £30 per person per night, great value, I have stayed in MUCH worse places in scarborough many times and paid the same.

The only comment I agreed with in the bad review, is yes the breakfasts are lovely!