Ok before you start reading this I would just like to say, that I don't general moan or write negative feedback about our trips away. When I say I, I actually mean my husband and our two friends age range 35-40 years old.
We arrived at the hotel and walked into the bar area for our keys, we was told we have to pay before we were shown to our rooms. After payment, we was then showed to our rooms, you can get to your rooms through the bar area, but to do this you have to empty the corridor of instrument cases which are just left there and they are not small cases. If you want to go to your room while the band are playing, the band have to move for you, then once again you have to empty the corridor. Once you have battled with the instrument cases then you have to climb the very steep narrow stairs to get to your room.
The room doors were unlocked, then we were left, a little tip to opening the door....just shoulder charge it!!!! (The doors have very tight springs on and they don't wanna open)
The room itself was very basic, quite small, with a small double bed, chest of drawers and 1
chair and a television with DVD built in, but there was no tv signal!! And OMG there were
plenty of extras!!
The carpet in the room - very sticky, feet stick to it....take some slippers!
Television no signal - take your on DVDs.
Coffee making facilities - take your own.....god only knows what was floating in our kettle!!
Chest of drawers - guarantee you won't use them, the various stains on the front of them are a little off putting!! But, if you are brave enough to open the drawers, be prepared to what you might find....in our top left drawer we had used cotton buds, in our top right drawer we had a used......yes you guessed it!!! Didn't bother to open the other drawers!!
Window- a very old sash window, if you open it, be careful as it slams back down!
Ceiling- full of damp- if you suffer from asthma don't go!!
Curtains- none....instead a roller blind...if you catch it in the wrong place, it will fall down. If you do use the blind...in the morning when the sun's shining through, you will see all the stains on it!!
Skirting boards- at least an inch of muck and dust on them, and more stains!
Heating- didn't work but there was a 1 bar halogen small portable fire,which was useless, and with them old windows and the hotel facing the sea, it was cold.
The walls- again full of stains, there was even holes in the walls!
The bed- looks a nice bed....but isn't..I think every spring was sticking out and the sheets were that thin you could see blood and staining through them from the mattress!
Bedding- clean....I know this as the numerous stickers was still on them from the launderette. However the bedding smelt realy bad.
I realy could go on with this list, but I think you might of got the general idea! So will move onto the bathroom:
The floor- whoever was in the room before liked there talcum powder, and had realy big feet ha ha I know this because his foot prints were in the talc on the floor.
The bath- good deep bath, only problem was the brown scum line around the bath, the ledge around the bath also had this brown scum on!
The tiles- full of damp!
Shower curtain- I'll just say.....OMG....needs burning!
The sink- looked like someone had washed their hair in the sink, someone with long black hair, I know this because the hair was still sitting in the sink!
The toilet- not even going there!!
Complimentary soap- used!
The smell of the room was over whelming, I would say a combination of damp, dirt and the chip shop!
The staff seemed friendly enough, there was 2 of them, they didn't have a clue about the rooms, which was fair enough, they was there to pull pints not to be hoteliers.
No management on site!
This place is called the Merchant Hotel, be very assured that this is not a hotel, it is a dive of a pub with a couple of spare rooms that they rent out!
If you go on their website their rooms look ok, and quite large and advertise as a luxury boutique hotel....this pub has never ever seen luxurious nor boutique!! This is false advertising!!!!!!!
I will say it was not just our room that had been totally neglected, our friends room was the
same, everything was disgustingly dirty and the place stunk rotten!!
Did I mention I came home with bites on my legs not sure what they was but think, they might of been flea bites.
I have pictures to follow, to back up everything I have just said!!
Lastly all I can say is .......DON't DO IT!!!!!!! Hopefully you won't once you see the pictures.
Scarborough is such a lovely place, and we had a great time outside of our room and there are lots of lovely hotels and b&b's within Scarborough, find some where else, just wish we did!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC