We had a two night break to celebrate my birthday. I was very impressed with the attention to detail and nice little touches. For instance, when filling in the registration card, I stated that our stay was for a birthday celebration. Subsequently there was a greetings card waiting for me at our table at breakfast the next morning, signed by 16 different members of staff! We appreciated the complimentary wine on arrival, free postcard offer (although we didn't take this up) etc. The toiletries in our room were of an excellent standard, and there was a good and varied supply of tea/coffee, Harrogate Water etc.
The staff were, without exception, extremely friendly, courteous and caring. Breakfast was beautifully cooked and delicious, with an excellent choice.
We enjoyed sitting in the lovely lounge and enjoying the view of the bay. I would have no hesitation in staying again and in recommending the hotel to others.
In conclusion - a couple of comments about our room (no 7). As I say, the furnishings, toiletries, refreshments etc. were excellent. However I was a little disappointed in the size of the room (very small for a double room) and its outlook (it overlooked the fire escape at the back of the building). The shower room was just about adequate in size. Also, I much prefer a duvet to blankets.
I must stress that the above slight criticisms took nothing away from the fact that we came away feeling that we had had a lovely break and had been really well looked after.
Room Tip: Room 7 is quite small, with an adjoining door to the next room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC