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BEST WESTERN Cresta Court Hotel – reviews, photos

3.5 of 5
Church Street, Altrincham WA14 4DP, England
Hotel amenities
BEST WESTERN Cresta Court Hotel
Ranked #5 of 6 hotels in Altrincham
3.5 of 5 stars 132 Reviews
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132 reviews from our community

What travellers say about this hotel
  • Old Trafford(4)
  • Car park(4)
  • Metro Link(3)
  • Very small(3)
Traveller rating
    32
    29
    29
    29
    13
Only show reviews for Family (18) | Couples (54) | Business (23)
Date Rating
1 review
1 helpful vote 1 helpful vote
“Needs a massive investment into a very tired hotel.”
2 of 5 stars Reviewed 12 February 2012 via mobile
1
person found this review helpful

Had heard reviews that weren't great about this hotel and was staying in Manchester for one night on business so thought id give it go. To be honest I'm pretty easy going as long as its clean. This hotel needs completely updating, the room is small but warm, dated and smells a little damp. Bathrooms are a must for cleanliness which was just average with damp patches throughout. I should have known better than to order food but after a three hour journey and no lunch ordered regardless, one mouthful later it was back out in the hall way not to be tried again! Would absolutely never stay here again whistle stop visit or not!

  • Stayed February 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask LisaB77MH about BEST WESTERN Cresta Court Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizRoyle, Front Office Manager at BEST WESTERN Cresta Court Hotel, responded to this review
14 February 2012
Dear Guest,

Thank you for your comments. I am disappointed to hear that you did not enjoy your stay. The hotel does consistently look at the upkeep of it's rooms and if you coluld let me know on email at liz@cresta-court.co.uk which room it was that you stayed in and I shall get our housekeeping and maintenance managers to thoroughly check the room to see if there are any pressing needs for this room.

With regard to food, the hotel is about to introduce a new menu to the restaurant in the coming weeks and we hope that you will be able to try out these delicious new dishes in the future.

Best regards,

Liz Royle
Reception Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Yorkshire
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Excellent stay- great value”
5 of 5 stars Reviewed 8 February 2012

Great hotel to stay in when visiting the Altrincham area.

The staff were extremely helpful and courteous and were able to answer any queries we had about the metro link to Manchester and drivetimes and other places we needed to visit in the Altrincham area.

The room was large, comfortable and lovely and warm on a bitterly cold and foggy evening with a very good range of satellite TV channels, plenty of tea and coffee facilites and plenty of very good quality towels in the bathroom.
In fact the whole hotel is spotlessly clean and I noticed that they were painting the corridors so they obviously take some pride in keeping up their standards.

Also unlike some penny pinching hotels they offer complimentary Wi-Fi which was an excellent well received bonus- extremely easy to access with a strong signal -ideal if you need to access it for business as I had to!.

Plenty of on site car parking, for a nominal fee, and as the hotel is within very easy walking distance of Altrincham town centre- literally just a couple of minutes to the centre- it made it an excellent base to be in the area.

Very good english breakfast,great bacon and freshly cooked fried eggs brought out as we stood there.Also nice to have tea served in pots to the table rather than the big jugs of self service tea or hot water that so many hotels seem to be doing these days.
All the staff were very pleasant and attentive and an excellent checkout from reception.

All in all a very good value for money stay would definately stay again when in the area and would recommend to friends

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizRoyle, Front Office Manager at BEST WESTERN Cresta Court Hotel, responded to this review
9 February 2012
Dear Guest,

Thank you for writing a review regarding your recent stay at our property. Your feedback is important to the hotel. It is always welcome to receive such kind comments from our guests and I am pleased to hear that you had an enjoyable stay with us. We look forward to welcoming you back to the hotel in the future.

Kind regards,

Liz Royle
Reception Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not bad but not great”
3 of 5 stars Reviewed 5 February 2012 via mobile
1
person found this review helpful

Looks great on the outside but needs more thought in the rooms.
Having to pay for the parking when your paying for a room is shocking!!

  • Stayed February 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizRoyle, Front Office Manager at BEST WESTERN Cresta Court Hotel, responded to this review
7 February 2012
Dear Guest,

Thank you for your comments. The hotel's car park has previously been abused by local companies and residents untilising it for social or work purposes unrelated to the hotel. Due to this, the hotel had to introduce a number plate recognition service for the car park and charges were introduced to cover the runnings costs of this and to attempt to cut down on unauthorised use of the car park. In addition, we have recently employed staff for the sole purpose of ensuring that space is available for guests. While we appreciate that this may cause bad feelings with the area, this is the only way in which the hotel can ensure that the car park has adequate for residents of the hotel and we are constantly looking at ways we can stop unauthorised parking.

Best regards,

Liz Royle
Reception Manager
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Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
“HIGHLY RECOMMENDED”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

From checking in to checking out the service and hospitality received was second to none!! The room I stayed in was very clean and comfortable and the value for money is outstanding. All of the staff who I came in to contact with were more than happy to assist if I had any questions or special requests. I will definitely be returning to the Cresta!!

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizRoyle, Front Office Manager at BEST WESTERN Cresta Court Hotel, responded to this review
31 January 2012
Dear Guest,

Thank you for writing a review regarding your recent stay at our property. Your feedback is important to the hotel and it is always welcome to receive such kind comments from our guests and I am pleased to hear that you had an enjoyable stay with us. We look forward to welcoming you back to the hotel in the future.

Kind regards,

Liz Royle
Reception Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedale, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Useful for the airport”
3 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

We stayed overnight in order to take an early flight from Manchester airport. We stayed over Sunday night to Monday morning on 8/9th January 2012 and it was very quiet. Yes the rooms are fairly small but for one night it didn't matter much. The bed was fairly comfortable and we got a good nights sleep. Be aware that if you fly early there is no breakfast available. My package said it included full english breakfast but deep in the small print it does say during opening hours only. The first transfer to the airport is 4.30 am so if you need to get there before that you'll need to book your own taxi. It served it's purpose for us, I couldn't have eaten at 4.30 am anyway and there is a kettle and tea/coffee in the room. We also had dinner on the Sunday night, my husbands fish and chips looked good but my curry lacked spice. All in all it was what I expected for the sort of money I paid. The area is fairly good and the car was fine left round the back in the car park. I can't imagine anyone wanting to stay for much longer though. Out and about there are plenty of pubs and eateries all of which looked acceptable.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask notpastityet about BEST WESTERN Cresta Court Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LizRoyle, Front Office Manager at BEST WESTERN Cresta Court Hotel, responded to this review
24 January 2012
Dear Guest,

Thank you for your review of the hotel. To clarify one of your comments, while the hotel offers scheduled transfers hourly from 4:30am, the hotel does provide transfers before this time upon request so guests would not have to find their own way to the airport.

Best6 regards,

Liz Royle
Reception Manager
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Additional Information about BEST WESTERN Cresta Court Hotel

  • Altrincham Best Western
  • Best Western Altrincham
Address: Church Street, Altrincham WA14 4DP, England
Price range (per night):* INR3,065 - 5,350

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BEST WESTERN Cresta Court Hotel
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