The hotel room was spacious, clean and overlooked the river. The shower was excellent and the staff friendly.
However, the food in the grill restaurant was terrible. The waitress was wonderful, but the £17.95 mixed grill consisted of 2 slices of poor quality bacon, two even poorer quality sausages, a shoddy piece of steak, a field mushroom and half a grilled tomato. The chips were great, but a mixed grill at this price should consist of good quality meat along the lines of pork/lamb chops, steak and chicken. I was highly unimpressed and had I not had a 'Taste' card that reduced the price by 50% I would have sent the food back and refused to pay.
Breakfast the next day was equally as dissapointing. Served from 0700hrs I went up for it at 0730hrs and the same horrible sausages and bacon from the night before were on offer, but cold this time, along with watery scrambled eggs , oily mushrooms and cold tomatoes. Such a shame as the hotel itself was quite nice!! I'd stay there again but should have gone into town for food!!

Good food once it got there took ages staff were all friendly but
didnt know anything about the menu had to keep asking also bring your hot food down from a high metal staircase health and safety if they fell

I have stayed at this hotel several times, it is in a nice location next to river and generally the experience is pleasant.
The rooms are basic but comfortable, the breakfast is superb. The front desk staff are always very helpful and informative.
Most of the other staff are fine, I have had a couple of bad experiences with the service at the bar for both food and drinks. One of the ladies working there has little customer service technique and is, in a word, rude.
The food is good for the price. The hanger steak is nice, could probably do with a warmer feel in the bar area. There is a fantastic view of the river which they could use so much better.
Externally this place looks run down but it is not too bad inside. It is good value, but rather non-descript. Not a place for a date or a weekend away but a decent functional place for a business overnight stay.

We booked this restaurant after seeing really nice photos of what we thought to be the rgb restaurant at the park inn Bedford. This was far from the case. The photo shown on website is not the same as the hotel. In stead a bland dated corner of the hotel lobby with no character or ambience at all. The waitress although friendly lacked knowledge and basic table eticate. Leaving dirty plates on table, not bringing meals together. And leaving wine on table without opening or pouring for us. Starters were good. I ordered a sirloin steak at a cost of £20. The meat was not any better than a cheap cut from a whethersoons restaurant. Although this was deducted from the bill. No apology was given, and from this point on an attitude towards us was felt. When the bill was provided we had our money ready to be told they had given us the wrong bill as they had left a bottle of wine off the menu. Very unprofessional. Avoid this hotel restaurant if you like quality food and good service. In this restaurant you don't pay for what you get!