Sir, some of your coments may or may not be true. But you get to personel. The lady you mention is also site manager on many occasions when she is on duty (as such has to attend all areas of the site). She is also a very helpful lady and knows the area well to offer help. I wounder if she and the young lady you mentioned has asked "tripadviser" web manager to provide your details to hand to there legal advisers? I WOULD.
