I've regularly used the Leisure Centre in our local Swallow Hotel, so the fact this chain of hotels needs investment on general refurbishment was not a surprise to me.
Yes, the decor, carpets & equipment desperately needs an overhaul; however, the room, bedding, towels etc were all clean & serviceable.
The service from staff was helpful, courteous & pleasant. A couple of minor problems were dealt with efficiently & very speedily.
The food was very good - I chose to use room service for my evening meal & this was delivered very promptly.
Breakfast was also to a good standard.
It's just a shame this chain has not invested more money into it's hotels - the staff do seem to do their utmost to make up for this and I hope to see rolling improvements in Swallow Hotels generally.
Although I have graded the rooms as 'Poor' this was more to reflect the need for a re-vamp as my room was a good enough size and had all facilities I would expect.
- Swallow Hotel Carlisle
- Carlisle Swallow Hotel
