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Hallmark Hotel Carlisle – reviews, photos

4.0 of 5
Court Square, CA1 1QY, England
Hotel amenities
Hallmark Hotel Carlisle
Hallmark Hotel Carlisle
Hallmark Hotel Carlisle
Hallmark Hotel Carlisle
Hallmark Hotel Carlisle
Hallmark Hotel Carlisle
Ranked #10 of 20 hotels in Carlisle
4.0 of 5 stars 214 Reviews
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214 reviews from our community

What travellers say about this hotel
  • Very good(13)
  • Train station(10)
  • Dining room(6)
  • Car park(6)
  • Next morning(5)
  • Reception area(4)
  • Friendly and helpful(4)
  • Flat screen TV(4)
  • Evening meals(4)
  • HOT WATER(3)
Traveller rating
    69
    60
    43
    28
    14
Only show reviews for Family (13) | Couples (105) | Business (36)
Date Rating
chorley lancashire
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“fab hotel”
5 of 5 stars Reviewed 20 December 2011
3
people found this review helpful

Stayed here as we were in Carlisle to visit friends who are in pantomime there. Fab hotel ,free carparking, free wi-fi and right next to the rail station. Rooms large with full bath and shower over. Ate in the restaurant on Friday night and the meal was amazing. Breakfast buffet was also good, with lots of choice on both the hot and cold sections with a god selection of teas and coffees served at breakfast. Good hospitality tray in the rooms with ace biscuits too. Ideally situated for town centre shopping and only 5 mins drive from the M6 so really handy to get too.
Hope to be back for the panto next year

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
22 December 2011
Thank you for your lovely review I was delighted to hear that you enjoyed your stay and the staff looked after you.
I will pass on your comments to them all they will be thrilled to hear them.
Thank you once again and we hope to see you again.

Kind regards


Claire Flint
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“Good little find”
5 of 5 stars Reviewed 19 December 2011 via mobile
1
person found this review helpful

Set right next door to the train station and 2 mins walk into town centre. Swift check in. Room was big and big bathroom with bath and shower. Over looked the station but heard no noise and we thought we would. Amazing choice for breakfast and it's Buffett style so you could help yourself. Ate in the hotel restaurant Friday night and had the set menu 3 course for £18:50 and this was excellent value for money. Good hospitality tray and small shower gels ext provided. Will defo be back

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Pamooola about Hallmark Hotel Carlisle
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Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
22 December 2011
Thank you for your review we very much appreciate it and such nice comments to.
I was very pleased to hear that you enjoyed your stay and the staff looked after you, I will pass on your comments to them all.
Once again thank you and we look forward to seeing you again soon.

Kind regards


Claire Flint
General Manager
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Management and staff try but this place needs serious investment in refurbishing.”
2 of 5 stars Reviewed 16 December 2011 via mobile
1
person found this review helpful

Friendly service, clean, close to train station.

However seems to be rather old and worn. In need of refurbishing. Had a very small room with a couple of issues. The mattress was a disaster, single glazing with condensation in morning, TV with little in room antenna. Halls, stairs, elevator very old.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask McJever about Hallmark Hotel Carlisle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
22 December 2011
Thank you for your review we very much appreciate it. I was concerned by your comments regarding your room and the matters raised will be looked into immediately.
Thank you once again and we very much look forward to seeing you again.

Kind regards


Claire Flint
General Manager
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Carlisle, United Kingdom
1 review
“Pleasantly surprised”
4 of 5 stars Reviewed 11 December 2011

I was at the hotel on 9/12 for a girl's xmas night out. Wasn't expecting much however I was very impressed at how the ballroom was decorated and the food was excellent - piping hot and very tasty. Great night out. Well done!

  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Service
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Ask Pam_m66 about Hallmark Hotel Carlisle
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Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
12 December 2011
Thank you for your lovely review we very much appreciate it. I was thrilled to hear that you enjoyed your night and hopefully we can welcome you back next Christmas.

Kind regards


Claire Flint
General Manager
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Ayrshire
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Great location”
4 of 5 stars Reviewed 10 December 2011

I stayed at the Hallmark recently with my wife and two friends. The rooms were clean and
comfortable and as we travelled by train the location is great. We ate in the restaurant the first evening and had a very nice meal.We had drinks in the bar and it is very comfortable.
However we were very dissapointed by the breakfast, nothing wrong with the food if you could get it all at once, but a full english breakfast took four trips to the buffet as the serving dishes were not kept stocked up. I got bacon but no egg when the eggs arrived the sausages were finished. We laughed about it the first morning but thought it was just one of those things .Next morning was worse, I decided on a pastry as i could not face the rush when the dishes were brought out.I complained on checking out but the receptionist said she would get the manager to speak to us, after waiting five minutes we had to go to catch our train, so did not get to speak with him.We enjoyed our stay but were slightly let down by this, they seem to have plenty of staff but no one seems to be ensuring the food comes out properly.

  • Stayed November 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jim1942 about Hallmark Hotel Carlisle
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Claire Flint, General Manager at Hallmark Hotel Carlisle, responded to this review
12 December 2011
Thank you for your review we very much appreciate it. I was glad to hear that you enjoyed your stay overall but disappointed by your comments about breakfast.
We strive to give our guests the best experience and a good hearty breakfast before they leave and in order to do this we try to keep the food fresh and hot which means that we do not put too much food out in one go. I am however sorry that this caused a delay and disruption to your meal this is obviously not what we want to happen and I will speak with the team about your comments, and put steps in place to ensure that we rectify this.
Once again thank you for your comments and I sincerely hope that we can welcome you back to the hotel in the very near future.

Kind regards


Claire Flint
General Manager
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Additional Information about Hallmark Hotel Carlisle

Court Square, CA1 1QY, England
Price range (per night):* INR6,058 - 10,671

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