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Holiday Inn Taunton M5, Jct. 25 – reviews, photos

3.0 of 5
Deane Gate Avenue, Taunton TA1 2UA, England
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Holiday Inn Taunton M5, Jct. 25
Ranked #6 of 20 hotels in Taunton
4.0 of 5 stars 125 Reviews
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125 reviews from our community

What travellers say about this hotel
  • Very good(6)
  • Family room(4)
  • Reception area(3)
  • Car park(3)
Traveller rating
    31
    57
    31
    6
    0
Only show reviews for Family (35) | Couples (36) | Business (32)
Date Rating
Virginia Beach
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great venue for a weekend stay”
4 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

I stayed at the Hotel on a Saturday night with my 2 children recently. We had a family room with breakfast included for £90. The staff were pleasant and friendly and happily gave me a short extension to the check-out time the following morning when we had a slow start! The children loved the swimming pool and the attendant (it is not life-guarded but he was manning the desk in the Health Club) could not have done more for us (including moving a chair for me when all the others had been taken with towels and clothes!). The breakfast was really good, substantial and cooked to order (that might have been because the hotel was quiet but it worked for us) but the dinner the evening before was over-priced and lacked flavour (I had the king-prawn Thai curry). Overall though the location was excellent, the room was quiet despite the proximity to the M5, and the facilities were good. I'd stay here again.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask KM579 about Holiday Inn Taunton M5, Jct. 25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Freer, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review
4 February 2012
....and we would love for you to return. Great feedback, thank you. Mark in the Health Club is just so passionate about Customer Service - its great to hear that it comes accross from the whole team.
I'll try the curry tonight and see if we don't need to add a little something.
Thanks again.
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plymouth
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great value”
4 of 5 stars Reviewed 1 January 2012

I was lucky enough to book this room in the new year sale for £20.12 excellent value. We were given an executive room which was very spacious. We were visiting relatives for Xmas so only needed to use the room but all the facilities looked good and the staff were very friendly . We would stay again .

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask oatesfamily about Holiday Inn Taunton M5, Jct. 25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Freer, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review
4 February 2012
Brilliant News - so pleased you enjoyed your stay!

To be honest I can't believe you got that rate!!!!

It was actually a special promotion to raise awareness of our relationship with the London Olympics 2012. £20.12 (get it) - look out for more fantastic deals and promotions as we approach what is going to be a terrific Summer.

Thank you so much for taking the time to post a review - hope to see you again soon.
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Calne, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
“Not bad.”
3 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

We stayed in a family room for a night between Christmas & new year, to take the opportunity to visit friends. The hotel is nice, exactly what you would expect from a Holiday Inn. The room was clean and well equipped. Unfortunately they had forgotten to set the room up as a family room so there were no sheets / duvet covers etc for the sofa beds, but we told reception on the way out and when we came back the kids beds were all made up, so well done to them for dealing with it efficiently.

The hotel could do with staff on the reception desk rather than sitting them in the back office. At check in and on a couple of other occasions we had to wait quite a while for a member of staff to notice there was someone at the desk. A bell would help if the staff have duties to attend to out back. The receptionist was efficient but could have done with a smile!

The only other negative point we had was that the rooms were so hot and the temperature is controlled centrally. We couldn't open the window to let in air as the busy roads nearby would have kept the wee ones awake but boy it was a warm night. They could save some money by cutting their heat by a few degrees!

On our wishlist - not just for this hotel but for family rooms in general - would be some form of dimmer light. That would allow parents to stay up past 9pm when their kids go to sleep. Otherwise your left with the option of a 100w bulb illuminating every crevice!

Go - have fun - its a holiday inn. You can't go wrong.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask falamanala about Holiday Inn Taunton M5, Jct. 25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Freer, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review
4 February 2012
Thank you so much for taking the time to post a review.

Its great to know you had such a good time - but I am sorry about the couple of niggles.

We have taken the decision to ensure that there is a central control of our heating system - this is actually to give all our guests a real plus point of nice warm rooms to greet them on arrival. I am sorry you found yours a little too warm though - there is now the ability to overide the system in each room either by decreasing the temperature or turning the system off entirely.

In addition, we now have a wonderful new Front Office Manager by the name of Gemma, and I just know that together with her new team she will be making sure that all our guests recieve a welcoming smile - they are such a happy bunch, its hard to stop them!

Thank you again - and I hope we see you again real soon.
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Lancing, England, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Excellent service and facilities”
5 of 5 stars Reviewed 26 December 2011
3
people found this review helpful

We had 2 rooms at this hotel on Christmas Day. We were booked in and indeed out by a young man with the name of Luke. He made us feel very welcome and was cheerful and helpful. We have used Holiday Inn all over the world and this was as good as any we have used previously. Convenient location, good rooms, nice facilities and friendly staff. Well done Holiday Inn.

Room Tip: Worth the little extra to have an executive room. Ask for a room that does not face the traffic.
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Ray W about Holiday Inn Taunton M5, Jct. 25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Freer, Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review
6 January 2012
Thank you so much for taking time out to write such nice comments, and a Happy New Year to you. Luke is really pleased that you enjoyed your stay so much, as am I.
We very much hope to see you back again this year.
Kind Regards, Chris.
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Bristol, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Friendly Customer Service”
5 of 5 stars Reviewed 15 November 2011
1
person found this review helpful

Friendly yet efficient hotel. Nice sized room and clean apart from the tic tac mint found behind the sofa bed! Staff were very attentive and friendly throughout my stay and I liked the fact that they remembered me at morning breakfast from the previous night's dinner. Good range of food available in the restaurant for evening meal and breakfast was plentiful too. Wish I'd got round to trying out the pool and gym facilities. Overall a very pleasant overnight stay.

  • Stayed August 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask amunguy about Holiday Inn Taunton M5, Jct. 25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris Freer, General Manager at Holiday Inn Taunton M5, Jct. 25, responded to this review
15 December 2011
Maybe you'll get time to try the Pool on your next visit. Mark assures you of a warm welcome in Spirit!

Thank you so much for your kind review - it's great to hear that you enjoyed your stay - although we will certainly be working hard to ensure no complementary tic tac during your next visit.

Kindest Regards

Chris
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Additional Information about Holiday Inn Taunton M5, Jct. 25

  • Holiday Inn Taunton
  • Taunton Holiday Inn
Address: Deane Gate Avenue, Taunton TA1 2UA, England
Price range (per night):* INR4,960 - 9,586

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Holiday Inn Taunton M5, Jct. 25
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